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User: lh1031

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These are the most recent forum messages posted by lh1031:

Re: I would
May 16, 2011, 3:58 PM
in the Shop Talk forum
until further notice. I have ten hour shifts too. It would be 4 tens and an 8 for you.

Re: These *insert explitive here*
May 16, 2011, 3:09 PM
in the Shop Talk forum
In Texas they have to be able to prove that they are not doing it in lieu of hiring new people.

Re: These *insert explitive here*
May 16, 2011, 2:49 PM
in the Shop Talk forum
yeah I did and yeah they can, Last year we did it for six months.

These *insert explitive here*
May 16, 2011, 2:26 PM
in the Shop Talk forum
Just made us go to six days a week. Mandatory 48 hours. How am I supposed to take care of my kid or find another job now?!

Re: Are you allowed to
May 16, 2011, 8:11 AM
in the Shop Talk forum
by now I mean here.

Re: Are you allowed to
May 16, 2011, 8:09 AM
in the Shop Talk forum
exactly the same now.

Re: Dear customer,
May 16, 2011, 7:30 AM
in the Shop Talk forum
right my favorite is "My phone wont turn on." okay, You are in Utah and I am in Texas what do you think I can do about that?

Re: Netflix available on select android phones!
May 15, 2011, 10:22 AM
in the Android forum
This program is so glitchy on my Evo.

Re: so irritating!!!!!
May 15, 2011, 10:10 AM
in the Shop Talk forum
Well, come on over the the lounge forum. We will attempt to entertain you.

Re: so irritating!!!!!
May 15, 2011, 9:41 AM
in the Shop Talk forum
Thats silly. What department do you work for?

Re: awkard male cmrs:
May 14, 2011, 9:44 AM
in the Shop Talk forum
lol right! You dont know anythign about me except that I can swap your phone. When that happens to me I will just casually mention my "husband" (Im not married) and it usually makes them say soemthing like "I hope he knows hes a lucky man." and then they stop.

Re: IAmA: Quitting in One Week
May 9, 2011, 3:16 PM
in the Shop Talk forum
No I mean in the information part where you describe it...

Re: SPRINT AGENTS
May 9, 2011, 3:06 PM
in the Shop Talk forum
hates you

Re: IAmA: Quitting in One Week
May 9, 2011, 1:57 PM
in the Shop Talk forum
How do ya'll word your call center job on your resume?

Re: SPRINT AGENTS
May 9, 2011, 12:02 PM
in the Shop Talk forum
Its back on now

Re: SPRINT AGENTS
May 9, 2011, 12:02 PM
in the Shop Talk forum
regular and Business billing

Re: SPRINT AGENTS
May 9, 2011, 11:32 AM
in the Shop Talk forum
sorry, that means you are getting our calls that we drop after telling they are screwed.

Re: SPRINT AGENTS
May 9, 2011, 10:34 AM
in the Shop Talk forum
just approved down scripting

SPRINT AGENTS
May 9, 2011, 10:22 AM
in the Shop Talk forum
Is CSM down enterprise wide?

Re: I HATE MY JOB!
May 8, 2011, 12:54 PM
in the Shop Talk forum
Luckily I have not had any adjustments today just idiots talking about why they cant pay their bill and how they lost their phone and how their phone is broken.

Re: I HATE MY JOB!
May 8, 2011, 12:50 PM
in the Shop Talk forum
Who cares if I did their problems are dumb.

Re: I HATE MY JOB!
May 8, 2011, 12:45 PM
in the Shop Talk forum
No, just for the next 15 minutes to go by quicker.

Re: I HATE MY JOB!
May 8, 2011, 12:28 PM
in the Shop Talk forum
AAAAAAAAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGHHHH HHHHHHHHHHHHHHHHHHHHH I HATE THAT IM BADLY TRAINED AND EXPECTED TO KNOW EVERYTHING THERE IS TO KNOW ABOUT EVERYTHING! IM SO FED UP!

Re: I HATE MY JOB!
May 8, 2011, 11:21 AM
in the Shop Talk forum
I dont see how people do this for more time!

Re: I HATE MY JOB!
May 8, 2011, 10:16 AM
in the Shop Talk forum
two years

Not to mention
May 8, 2011, 9:37 AM
in the Shop Talk forum
QUIT PUSHING BUTTONS IN MY EAR! IT HURTS!

also
May 8, 2011, 9:09 AM
in the Shop Talk forum
Dont spell things for me like Im an idiot. I know how to spell Chevy. I am looking at your name. If I need yoru help spelling it I will let you know.

I HATE MY JOB!
May 8, 2011, 9:00 AM
in the Shop Talk forum
I hate that sometimes calls at tenty minutes apart and sometimes they are on top of each other. I hate that I am twenty times smarter than anyone I interact with wether they be customers, coworkers, or supervisors. I hate that I am micromanaged every minute of every day for every thing I do. I hate that I hate it so much I dont want to help the customers anymore. I hate even when you are trying to be ...

Re: Funny name.
May 7, 2011, 10:28 AM
in the Shop Talk forum
Hope Starr

Re: task killer app
May 3, 2011, 7:59 AM
in the Android forum
I do all of that and have the task killer running. Its about precessor speed as much as battery life.

Re: task killer app
May 1, 2011, 8:41 AM
in the Android forum
Go to Android MArket. Search for Advanced Task Killer Download it. After download, open application. Press Menu Touch Settings Go down til you see auto kill. Select an auto kill level and frequency. Done.

Re: You forgot...
Apr 30, 2011, 9:12 AM
in the Shop Talk forum
of course

They disputed it
Apr 30, 2011, 9:07 AM
in the Shop Talk forum
Thank god. Almost lost 200 dollars over that. I feel better now.

Re: oh! and NOW!
Apr 26, 2011, 3:47 PM
in the Shop Talk forum
Per my notes on the account, I followed process. Per the customers comments, I was courteous and siplayed care and concern. What more is there?

oh! and NOW!
Apr 26, 2011, 3:37 PM
in the Shop Talk forum
I followed policy and didn't give this guy his activation fee. I was courteous and wrote up the person who told him I would give the credit. The customer says in the survey notes that I was polite and kind, but we cant take it away because there was a system error and my extension didn't record my calls that day. This makes my pay go down my almost 200 dollars. This is f-in ridiculous!

Re: You forgot...
Apr 26, 2011, 3:25 PM
in the Shop Talk forum
and.. tell them about thier bill and due date

Re: This has gotten ridiculous!
Apr 26, 2011, 2:51 PM
in the Shop Talk forum
300-600 seconds from open to close. Dont forget when we open gotta authenticate and ask if they have ever called about this issue before.

This has gotten ridiculous!
Apr 26, 2011, 2:39 PM
in the Shop Talk forum
Wow! This is getting ridiculous. My job has just instiuted ANOTHER piece of junk we have to say at the end of a call. So now its gotten ridiculous! 1. we have to educate on premier status, 4g coverage, family locator, Changing the name of your subscribers, and offer an add a sub at the end of the call. Each of those has its own one to two sentence mandatory script. 2. Then, we ask if we resolved their ...

Re: What I wish I could say to the customer sometime...
Apr 26, 2011, 1:48 PM
in the Shop Talk forum
When customers call in about policy changes I just wanna say: "Okay, and?"

I dont know when this happened,
Apr 25, 2011, 10:02 AM
in the Shop Talk forum
but at some point the customer became the enemy. I used to be the biggest customer advocate. I believed them, stood up for them, and genuinely enjoyed talking to them, but now I do my job the way I do it so as not to get fird. I do it so if I get a bad survey I can dispute it. I ask questions before I transfer for the agent I am transferring to. ...

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