User: ShoopDaWoop
These are the most recent forum messages posted by ShoopDaWoop:
Ugh!
So, come to work today, and none of my job essential tools are working, carried over since yesterday. My pay is going out the window the longer I sit here and don't take calls, and no one knows when they'll be able to fix it. So about 5 minutes ago, my supervisor comes up and tells me that if I don't take calls, then I'm going to get fired. So my options are a.) Take calls anyway, spout off ...
Re: How often does this happen?
Sounds like you work in Gresham Station...
Re: Which company was this for?
With Sprint, they don't need to verify the last 4 of the social, basically as long as they have the PIN, or the answre to a security question, anyone can call in and make changes, not thte safest thing ever.
Thursdays...
Cust: I need to get a detail of all of the numbers, and conversations that my line ending in xxxx has been texting
Me:unfortunately Ma'am we do not offer that service at this time, you can request the numbers, and dates and times, but not the actual conversation, you would need a subpoena for that.
Cust: I pay this %^(%( bill ever month, and you're telling me that I can't see what the phones are texting?!?!
Me:Ma'am, you are not the account ...
Re: Signs you've worked here too long
When you have all the transfer codes memorized, or you do sign up for the company you work for so you can exploit certain things.
Re: Most unbelieveable thing you've said to customer
I can relate to the feeling horrible thing. We have this new sales strategy to offer too sell something to the customer every call. Adding lines, changing price plans, service extensions, etc. I had a guy a few weeks ago who had just lost his mother and father that day in a crash, and was calling to find out the process for cancelling their account. He was sobbing, as I was reading, and after it was all said and ...
Re: You know a way to NOT get a credit?
^That, and the oh so famous "I've been a customer since abe lincoln was president, and I deserve it"
J Christo
3 IRT's subitted so far for releasing proprieatary information to cust(phone numbers they called, dates, times) what it is about certain reps that just make them not do their job?
Funny call
So I get a call from an agent in finance, after my opening script, this is what happened:
Rep:Hi, a tech agent help set up a custys auto-pay account, and it was deducted from the wrong account, and now the cust has over draft fees.
Me:Okay, has the cust already switched her auto-pay to the correct account?
Rep: Yes, she has, but what happened is she got over draft fees...
Me: So is she like, wanting a credit for the fees?
Rep: Yes.
Me: Oh ...
Re: TIDTFSGCIHCA...ITETS WAGOS
^ I get that, I got jokes!
Re: Sprint HTC EVO extra $10/month charge
It's this simple. You want a Ferrari, you pay the premium for it. You don't want the premium of an exotic car, don't buy the ferrari, keep your civic, etc. Same thing with the EVO. Premium features, premium hardware, pay the premium fee.
Re: Starbucks is a colt!!!
Starbucks is a horse?
Re: Activation fee on Sprint
Yeah, it's true, there's a document in KMS about it, I think it's just "Fee's matrix" or "activation fee's", and you're right when a cust calls in, and says that that fee was supposed to be waived, we have to. I did $460 worth of adjustments yesterday, at least %70 of those was activations.
Re: EPIC FAIL!!!!!!!!
Where did you see that they're FORCING $10?
Re: Sprint sucks!!!!!!!
3rd world customer service? umm wasn't VZW the provider that gladly handed out an 18k bill, and wasn't ATT&T the other company that handed out an 8k bill? At least sprint has a $75.00 data cap. I have had all three big carriers, and I currently have sprint with the Hero. Att&T refuses to insure half of it's phones, Big red is just outrageously expensive, both of their networks are poor, and customer service is poor. I've had one ...
Re: Expensive plans!!!!!
Even 109.99(including mobile hotspot) is right there with VZW,
OMFG FINALLY!!
A release date, and a price! I'm getting this fasho, I'm gettin this fa sho!
Re: The Stasi didn't go away, they just moved to call centers.
And how do I know you?
Re: The Stasi didn't go away, they just moved to call centers.
I believe I'm also in the same place as you both, perhaps.
Re: If you have the Hero and want it that bad...
Agreed, I have a rooted hero(found a workaround for the cupcake black on rooting) running damageless 2.1 rom. It's amazing.
Re: Can anyone tell me which Android phones CANNOT be rooted?
You're able to root it, but man is it a pain in the ass. The sprint hero sucks to root, I was unfortunate enough to get the version of cupcake that disable "One-Click" rooting. I tried everyway imaginable, and finally got a long-winded way to do it. Now, I'm happily running DamageControl 2.1 :)
Re: That's the difference between good and bad cust service.
Werner, I feel you on this. I can't count how many times someone has called in because of an error on their bill, or a charge that was never explained that would occur, and we waive the fee's for them.Especially when it's something as simple as a mis-understanding. I usually tell them that I will waive the fee, if they take measures to ensure the charges will not happen again, in the case of features. For instance, someone calls ...
Re: Why do stupid people?
I think the real question here, is why are stupid people allowed to procreate?
Re: WinMo 7 or Android on HD 2
You should be a little bit more specific on what information you're inquiring about. If you're inquiring about what system it's running, the HD2 is running WinMo. The Evo, which is a Sprint, is very similiar in specs to the HD2, is the one running on Android.
Re: Is addition that hard?
We have a tax calculator in my center, and also have a "Next bill estimate" tool that gives us an estimate within $1-2, as long as they get any other charges outside of the plan.
Re: Classic "I hate my job" thread
If it's anything like our center, it is quite ridiculous. If you miss a day without a doctors note, you get written up. If you're more than 2 minutes late, you get written up, and after 3 strikes you get termed. Seems pretty ridiculous especially with the call volume as slow as it is, and it is flu/cold season, so people are getting fired here, left and right.
Re: Weird calls
Ugh, that's pretty gross.
I alway get this call:
*BEEP BEEP*
(Loud screaming in the background)
cust:this is a life or death situation...(more screaming)
and then I never understand the rest of what she's saying. It scares the hell out of me, especially with the screaming and because the Womans voice is so calm.
Creeeepppppyyyy
HTC Hero modding.
Has anyone here done a case mod on their Hero? I know it will void the warranty, and I'm not worried about that, I would just like to know if it's possible to remove the body pieces and have them painted a different color. Also, is it possible to retrofit the AMOLED screen from the Moment into the hero? Any info would be greatly appreciated, thanks.
Re: 5 solid phone OS's?
:o
I think blue got pwnt.
Re: Is it just my call center or...
Yeah, I do agree. I think the amount we're docked for transfers is outrageous, but not the reasoning itself. I think if we did our job, to company standards, it should be dropped. I shouldn't have to take a pay cut because I didn't give the cust a huge credit for an invalid reasons, or free phones. It's ridiculous
Re: Is it just my call center or...
Yeah, we have the transfer rate thing too. Before the transfers, I was making 14.35 an hour average, now I'm down to 9.15 because I'm .6% over goal.
Re: Is it just my call center or...
Yeah, it's like that here. I got a No survey today because they guy wanted a $1500 credit for a business deal that dropped while he was on the phone. The guy didn't want to go to a sup(because he KNEW they wouldn't do it.) and all I could do is read him the terms and agreement that says we do not guarantee that the service will work perfectly %100 of the time, and tell him I'm unable to ...
Re: ok um...i know we talked about the nexus one..but,
It's very iPhone-esque. I think I'll wait for the legacy, or the desire.
Re: iPhone or Nexus One on Sprint in 2010?
Yeah, care home would DEFINATELY give us updates on such a large move. Iphone is NOT coming to sprint. It is not going to happen. Thing about the logistics here. Sprint is coming out with multiple new android handsets this year(supersonic, nexus, desire, Legacy) why would the bring the iPhone to their network,when apple and android are in direct competition.
Re: Apple Fanboys
This seriously makes no sense. You can buy the phone to use on ATT for a discounted price, or you can pay the FULL price, and use the phone on ATT, but the cool thing is, it won't extend your contract if you pay full price. But, you can only use it on ATT. /;|
Re: because even
LMFAO,
it's going to be the SLOWEST data phone ever made.
Re: Call Centers..
If it's any thing like us, you're graded on the following things
Pleasentried(pleases/thank yous)
Hold Procedure(how you place someone on hold)
Terminology
Tone
Effectiveness (how fast you can resolve the cust issue.)
We also send surveys out after every call to have the customer grade us on our performance.
Re: iPhone or Nexus One on Sprint in 2010?
You're a bafoon.
Sprint is not getting the IPhone. No one is getting the iPhone, apple is sticking with ATT. Sprint will, however, recieve the nexus one, 1H 2010.
Non-English Speakers
Especially when they get mad because I don't speak their language. WTF?
Transparent Notification Screen
A while ago, I was watching a video on youtube about the HTC hero, and they guy who was narrating the video had a transparent notification window, the one you slide down from the top. Is there an app for this? Or would I need to root my phone to use it?
