These are the most recent forum messages posted by retrocool:
Re: Where are Dorothy's slippers??????
deepc said: POOF...there I am at home with a cold beer in my hand. And ruby red slippers on your feet, propped up on the ottoman. Good Lord what a visual. :paranoid:
Re: What's the price of your new phone that isn't out yet???
:lol: I get similar calls. "When's the such-and-such phone coming out?" And I gotta tell 'em that we find out maybe a day or two before everyone else does, so we really don't know. Hell, we're told not to give customers a date even on those occasions when we really ARE given an estimated release date, because sh*t happens and they sometimes push the release date back because of it. Seriously, they should just not announce upcoming phones. Just release 'em when ...
Re: If you could do anything to a customer
You mean OTHER than leap through the phone lines and strangle them? Well, some of the sexy-voiced ones might be fun to get naked with. :wink:
Re: S T FREAK UP PLEASE
I'll try to interject, but if they're one of those "No, I'm going to get it all out before you say anything" types, I'll just sit back and let them get it ALL out, making a few mental notes on the issue, then after 10 minutes of non-stop yammering, I'll ask them "and could I get the mobile number you're calling about please?" Or "I'm sorry, who am I speaking with?" Just make 'em start back at the beginning all over ...
Re: OMG PEOPLE TODAY?!
Downtime24 said: Cust: are you stupid? it feel in the pool, can you just replace my iphone? I would have responded with "why, as a matter of fact, sir, I AM stupid. Perhaps you could explain it to me?" Then just sat back and waited for the explanation. Or the hang-up. Either way, win/win.
Old lady smell?
I always equate Dove soap with old lady smell. Oh, not just any old lady smell, either. Old lady from CHURCH smell.
Re: She Was Trying...
I'd have asked "And....HOW....can I help you?" or "And what can I do for you this evening?" Because clearly, she's already got what she needs, and if she doesn't need what you can provide, then it's time to end the call. You should learn this phrase (I use it a lot): "I do apologize for the inconvenience." It can help.
Next time they get that mean, just "accidentally" hang up on them. You don't get paid to be emotionally abused.
Must be related to Pat. I still laugh about the time I was doing telemarketing and asked for Tiffany, and this Sam Elliott-voiced dude insisted that HE was Tiffany. I literally could NOT stop the giggles, and had to tell him I'd call him back.
Re: another sign
:lol: :lol: :lol:
Re: Calls I get during the day
I get that all the time. I sometimes have to ask multiple times and ways for the person's name. Eventually I'll just buy their pretending to be the account holder, knowing damn well they're not.
Sorry your refurb phone is on the fritz right now
And I'm real sorry that you'd have to be without a phone for a few days while you get a warranty replacement, and I'm real sorry that we can't issue you a credit on your prepaid account because of this, but sir, don't ask me my opinion about whether or not this is right in principle, because I'm not paid enough for my opinion. Plus, trust me; you don't want my opinion of what you should do.
Re: Two weeks :-D
Sad to see you going but COOL that you got a job with a famous search engine!
Re: Stupid people
Grandma just got a Twitter account and a Facebook account and loves being able to talk with young people!
Re: Stupid people
Re: LOL @ 'today'
They don't want to go back to work. Either that or they think they ARE back at work already. Or they are.
Re: is it just me or have people lost their minds today?
sinister said: i've had hot karl after hot karl today :x Fixed.
LOL @ 'today'
Like today is different from any other day of the week.
Re: actually happened
Re: Are you sure you don't have it?
A lot of people think you're in a store.
Re: Did I not speak english?
No, I want it canceled until I can get a new phone and start it up again. But DON'T suspend it! I want it OFF! I love the customers who say that the phone was EITHER lost or stolen. Or both. It was lost AND stolen. It's like, "you're runnin' game, aren't ya?"
'Can you help me manually program my phone?' *tires skid* *CRASHHHH!*
Customers who call in while driving down the highway who want help doing things on their phone that you need two hands and concentration for: *thumbs down* :x
Re: wow... I sold 28 phones today!
So he makes $45 per sale?
Re: SEEKING INFORMATION
Rich Brome said: I'm not sure why AT&T told you that. I do. It's called "a clueless, lazy rep who didn't want to be bothered helping a customer."
I haven't been able to hear him since he went over to satellite radio. I wish I could afford to get that. Lot of good programming on it.
I'm still reminded of that Jerky Boys skit where the little nebbishy guy Sol called the Food & Drug Administration to try to get Howard Stern off the air. He kept interrupting the woman with "Sir? SIR?" in this super-thick Noo Yawk City accent. It was priceless.
Re: Was that a crack
No sir. It was the story of your crack. :wink:
Re: MY BAD.
That's all right, sir.
Re: This Freaky woman
That's what years of tobacco smoking does to a woman's voice. Sexy, ain't it?
Re: Bill payment machines...
Actually, most suck bigtime. I wouldn't pay MY bills in one.
Re: why do you need my account pin for?
:lol: I like your internal responses. But I get this sort of thing regularly. What's funny is when account holders can't recall their own passwords that they created.
Re: T-Mobile corporate are dumb arses
ochne said: I agree with retro. 8O
Re: I just love it when account holders can't remember their own account passwords
I've actually had a customer lie to me and tell me deliberately they were going to give me a good survey score, and then give me a zero, and I very rarely ever get a zero.
Re: Customers with firearms???
I would just assume he's licensed to carry openly, probably a P.I., and get back to selling phones.
I just love it when account holders can't remember their own account passwords
They'll sit there and argue with you and insist they pay the bills and all that and try to get around it, and it's like - "HEY. BUDDY! Just verify the durn password. Get it right. Or don't. But don't sit there trying to run some game on me. If you don't remember, then you don't remember, and we can have you go to the store and get it removed or updated. That's fine. But arguing with me and ...
When a customer tells you they're legally blind....
....don't respond with "Oh, I see." I did that today and I felt like the biggest schmuck.
Re: tacky people
:lol: I've never heard it described that way. I damn near spit out my drink!
Re: T-Mobile corporate are dumb arses
That hurt my eyes. Paragraphs are not your enemy.
Wow, you're good
Another excellent list of demands.
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