User: coowguy
These are the most recent forum messages posted by coowguy:
Re: Worst customer to help? Race/Age etc.
Working for both TMo and VZW I can say that the people I hate to talk to the most on the phones are from 4 states: California, New York, New Jersey and Boston. I'll also thrown in the city of Brotherly Love, Philadelphia. The Cali's from the west coast believe they DESERVE something for nothing. They feel they're entitled to this or that...etc.
The East Coast A$$holes want WHAT they want WHEN they want it because they ...
Re: I need to upgrade
Thanks. I appreciate it.
I need to upgrade
Guys/Gals,
I'm a former VZW employee and have been out of the game for 2 years now. The tech has advanced and I don't have the knowledge base I used to. I need some help.
I need a basic camera flip phone that can handle VZNav that has decent battery life. I'm a simple guy with simple needs. I currently have a Nokia Dark Knight phone if that helps with the kind of phone I am looking ...
Re: Tell me if you have ever...
I was taking a Sup call when I worked for TMo. This woman would not stop yelling at the top of her lungs. I asked for her to allow me to help her. No...she just wanted to rant and rave about how crappy we are and my service sucks and has for a while (yet she just signed a 2 year deal at that time and was with TMo for about 6 years). Finally, I told her after ...
Re: So this customer just escalated because
A loooong time ago...I had a customer who wanted to cancel his service with TMobile and get his ETF waived because Germany (yes the country) didn't support the US in Iraq and Afghanistan in the war. This was the same douchebag who would only eat Freedom Fries.
Re: Famous Customers
Most famous person I talked on the phones with was Bryce Salvador of the NJ Devils NHL team (formerly STL Blues). I'm located in the STL so I was super excited. I told him I hope you keeps contributing to the Blues and takes them to the Stanley Cup next year. He said, "Thanks" and hung up. Nice guy! Problem with what I said...he was traded 2 weeks earlier from the Blues to the Devils and I forgot ...
Thank you Verizon Wireless!!!
I just wanted to thank the managers and higher ups who decided to close their St. Louis, Missouri call center. You forced me to free myself of working in customer care for a wireless company. I worked for TMo for almost 5 years and then another 1.5+ years for big VZ. THANK YOU THANK YOU THANK YOU for forcing me to find a new line of work. I now work in online sporting goods. ...
Re: T-Mobile is Aquiring The Mobile Solution on May 31st
:lol: :lol: :lol: :lol: :lol: :lol: The Mobile Problem has been a huge thorn in the side of T-Mobile customer care reps for years!!! Someone should check Sue Nokes lattes and make sure she's not being slipped something that would cause her to make such a STUPID mistake. Those fools who cause so much churn for TMo should be forgotten and TMo should have dropped them years ago.
Re: Is this water proof?
Verizon Boulder is water resistant...
Re: lazy PEOPLE suck!!!!!!!!!!!!!!!
that's better...
If I even go into a WalMart I call the cops and get those dumbas$' a ticket. If you are handicapped then put up your little tag thing. If you aren't handicapped then F you. Your big fat ass probably needs the walk anyway. BTW...to those who think I'm doggin on fat people? I'm fat (300lbs) but I still walk. It's not lazy customers...it's lazy fuc*kin people...plain and simple.
Re: Insanity Ninja ATTACK!!
It's like...If you're so f*ckin smart then why don't you activate it on your own?
Re: Who gots there Final Warning?
It wasn't for something stupid I did on purpose...it was a stupid rule.
I was in training for T-Mobile. At the time it was 4 weeks in class training and 2 weeks being covered by assistant trainers. After 3.5 weeks the brakes on car go out. I called to work 2 hours before my shift started. My wife had the other car at her job and I didn't have a ride to pick it up. ...
Re: T-mo tech support vs. ATT Warranty Exchange
I worked for TMo for a little over 4.5 years. I only left the company to move closer to my home town due to family issues. My time there was fabulous. I was a customer care rep for about 3 years and then promoted to Senior Rep (the position is like an assistant manager) for 1.5 years. As a rep I was a 2 time customer champion (top 1% in the nation) and got to ...
Re: GD Verizon
Yeah. That's the nice way to think about it. I appreciate the good wishes. It does give me a chance to get out of wireless and listening to parents complaining.
GD Verizon
Bastards are closing our call center...
?'s about working as a CCR for VZ
Do any of you work for VZ as a customer care rep? Do any of you work in the STL area? Can you give me some ideas on how much you can make as a salary/hourly wage? How are the benefits? I am moving back to my hometown and am looking to go from TMob customer care to VA customer care. Any thoughts? :D
2 of my favorite types of customers...
New Yorkers and Californians are similar creatures but they have one slight difference.
New Yorkers know what they want when they want it because they KNOW they want it.
Californians know what they want when they want it because they FEEL they want it.
Everytime I talk to someone who lives on the coast I cringe! Because the problem they call in about (usually overages they feel are invalid or an oow fee for liquid damage even though they ...
Re: Rep gripe about Customer Care
I will say sometimes, sometimes not. As was said about customer care I will say about dealers. There are a lot of good ones who are legitimate and really care about the customer's well being. Then there are those who FRICKIN SUCK!!!!
The ones who suck are really indirect dealers from the Mobile Problem...oops...I mean the Mobile Solution. They cause more voluntary churn than any other indirect dealer I know. For the most parts direct ...
Re: Upgrading
I'd be happy to explain it to you. There is no limit to what phone you can choose from (unlike other carriers). But the pricing changes depending on what model of phone you choose. You can go from a RAZR to a SK or a RAZR to a Nokia or a RAZR to a Samsung...etc.
The discounts are based on a few factors.
1. How long was your last contract?
2. Was your last upgrade a partial discount or ...
Re: how much?
Without knowing the tax rate I can't give you a really good estimate. I have seen tax rates as little as 5% in oregon to as high as 23% in Tallahasee, FL. Based on those rates you would be between $52.50 and $61.50.
Re: Roaming Agrements
Yes we still (in some areas) have roaming agreements with Cingular. Where I don't know. btw...an ICM stands for interactive coverage map. The ICM is available under the personal coverage check at tmobile.com under coverage from the homepage.
I don't have a full explanation of UMA but here is what I have heard. I am pretty sure it's pretty accurate.
UMA is a technology that allows a cell phone to connect via a ...
Re: I know
At the same time it IS the customer's responsbility to keep track of their minutes to ensure they don't go over. No one is perfect, we all make mistakes and we can't go blaming one another. Part of the issue is the reps lack of action and part of the issue is the customer not taking responsbility for their usage patterns and watching that they didn't go over.
Re: My Faves - BAD for T-Mobile... They were thinking they need to be competitive
The biggest diff in alltell and tmobiles plan is that first off our plans are cheaper. Minimum price for a "my circle" plan from alltel is 59.99. Ours is 39.99.
Also with us you get 5 numbers per LINE, My Circle, whether or not you have 1 line or 5 lines on a family time plan have a total of 10 numbers.
Re: My Faves - BAD for T-Mobile... What were they thinking
Thinking like a girl :-)
Re: My Faves _The Truth is out here
My Faves is not a feature that you can add on. It is a different rate plan. You can't add $10 to it to get myFaves. It has to be a plan change with a contract renewal.
gotta get your facts straight before you start spouting off at the mouth! :wink:
Re: Customer for 5 years - T mobile cancelled the service
because he didn't read his mail
Re: Customer for 5 years - T mobile cancelled the service
we do send letters first
Re: Customer for 5 years - T mobile cancelled the service
Per T-Mobile's Terms and Conditions: We may terminate your Service or change your rate plan at any time, with notice, if we determine, in our sole discretion, that your use of the Service is excessive, unusually burdensome, or unprofitable to us.
If you don't read all legal documentation...sucks to be you dude. :D
Re: T-Mobile VS Cingular
Okay...
First off...you can get an individual plan like the 1500 min for 59.99 and you can add unlimited tmob2tmob for $6.99/mo.
Because if you got a family time plan you would have to have 2 phones. You said your girlfriend has TMobile. If she is willing to merge your 2 lines together and she pay half and you pay half that would be pretty cheap as long as you don't go over the minutes.
The 2k min ...
Re: When will T-Mobile learn?
amen
Re: Dealing With The Wireless Industry. Pt. III: Out For Blood
No...you need people like me to keep those customers that try to screw our company out of money because they were too stupid to check their minutes.
Re: Dealing With The Wireless Industry. Pt. III: Out For Blood
I know in past posts that I have ragged on our customers...and rightfully so at times.
HOWEVER...I do everything in my power (within reason) to help the customer out.
If a customer is a long standing customer and pays decent money into us and doesn't come with attitude on an escalated call to me I am more likely to offer something...maybe not what the customer completely wants...but something.
If a customer always calls up complaining and escalating and asking for ...
Not all indirect dealers suck...The Mobile "Problem" is the worst
I guess most of my anger/frustration is leveled at those cheating sons of bitches at the mobile solution. I truly believe that they are the most crooked dealers in the WORLD! I know used car dealers with more honesty and integrity.
They screw this company and I look forward to everytime that I file a voice ticket against them and do sales courtesy credits for them so that it takes away from their commission.
Re: Quit Complaining Customers!!!
So you are saying that customers get to treat us like $hit just because they are our bread and butter? You must be out of your mind. I treat EVERY customer with the respect they have earned. If they come on the line to me with attitude and sincere willingness to NOT help me fix their issue then screw them like the little B!TCHES they are! If they come on the line and make a ...
Quit Complaining Customers!!!
I have to start a new rant for all of us customer care reps and dealers (DIRECT ONLY) who are tired of these pissy customers and our pissy indirect dealers.
To start if the indirect dealers...no all of you are bad. The worst however is the mobile solution. I pray that for all of the customers that read this that you NEVER go to them. They only want to screw the customer and they only ...
Re: T-Mobile Reps
Move to San Francisco. :lol:
Re: V3i
Should probably have it within 3 mo.
Re: V3i
Yep Yep. Looks like it. Pretty good reception. Sound quality of the speaker was EXCELLENT. The screen was vibrant and clear and the camera worked like a dream.
V3i
I have just used the new T-Mobile V3i. It has expandable memory space underneath the back cover (Micro SD), MP3 player, and 1.3 Megapixel camera. It is also Navy blue...looks really nice I would never own a "piece of motorola."
Don't know when it will be launched but I was testing it out. :)
Re: changing plans
It depends on which version of the 600 min rate plan you are talking about.
Both plans are 39.99 however the one WITH contract is 600 whenver, unl nts, unl wk, NW roaming and LD, Overage $.40/min.
The NON-CONTRACT plan is the same except with no nts. They can be added for an additional 4.99/mo.
Hope this helps! :D
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