User: merrilyx4
These are the most recent forum messages posted by merrilyx4:
Re: Missed Calls
rainbow_metals said: just because a rep works directly for the cell company does not mean that they are competent.
You got that right...
I've just had pretty poor experiences dealing with outsourced reps in particular with this account type.
Re: Missed Calls
Yes.
Unfortunately, this type of scenario happens all too often. Incompetent reps create impossible customers.
Missed Calls
Thanks for calling _______ today, how can I help you?
"I want my credits for the missed calls."
...Your calls are dropping?
"No, you keep charging me when I don't answer the phone."
:? We do not charge you for calls you do not answer.
"Well your supervisor gave me credits, look in the notes!"
Sure as s***, the previous representative had an escalated call where the supervisor issued $10 worth of courtesy credit for MISSED CALLS.
I'm terribly sorry for any confusion created by ...
Re: yay!!
I just hope it kills Flexpay.
Re: yay!!
I didn't think it was possible to get even more excited! :wink:
Longtime...
Finding deals can usually place a cost, but we don't like to mention that upfront.
Can I get an upgrade on my customer?
Project DangerFail
I'm interested to see what will happen at the end of this debacle. It's hard to believe that Danger wasn't more prepared for emergency data recovery.
I wish Danger would provide a courtesy line Sidekick users could call for some sort of compensation... we'll see.
Re: Reviews?
I know!
The phone is too cute!! :twisted:
Re: Yee-haw?
Mama said we're gonna be heroes!
Yeah...
I wish all companies had this mindset.
Unfortunately, unless it's somehow made illegal, it's unlikely that many will sacrifice immediate profit for future innovations.
Reviews?
Does anyone have this phone?
I'm interested in finding out how it actually performs.
Re: VoC - Voice of the Customer
The world will take care of itself long before we have to 'save' it.
Re: Hi
What if he was blind/horribly nearsighted?
What if he was trying to get high on life?
What if he was kidnapped by a monstrous, grease-sweating, frothing child molester at a young age and forced to live chained in the basement next to a horribly disfigured, inbred sibling and feed it Baby Ruths on a daily basis; thus not having any knowledge of the outside world or technology more advanced than shoelaces?
What if he's an idiot-savant that will discover a method of ...
Re: just got punched by a customer
Here's the all-in-one solution
for fascist customers (as standardized by the BBC (Ball-buster Clause)):
1.) Decontaminate.
2.) Obtain email for "verification" purposes.
3.) Gay/barnyard porn subscriptions.
Re: You put ME on hold?
johnnyslick said: smacks
:D
Johnny wins adverb of the day!
Err.. Thursday.
Re: you think youre clever with that little dragon?
Some day, gonna take a ride
On the L-train down to Coney Island,
To take up a lead, I had a capitol dream...
Gotta .38 special, CD collection;
Got some magazines to prevent infection;
In case I get queasy, a picture of Easy Rider.
Red Dragon Tattoo, it's just about on me,
I got it for you, so now do you want me?
With nothing to prove, would you be my honey?
Oh yeah!
With you I can fly, Red Dragon Tattoo!
I'm fit to be tied and I'm fit ...
Re: Consider the following
But what if the squirrel was half eaten by a wild ghetto pitbull, the poem was actually angry Metal lyrics and the lava lamp became a black light bulb?
What if your scarf was actually a spikey leather BDSM collar?
Re: If I can't hear you
All time favorite response to a customer (from my manager in fact)...
Customer: "Well I'm handicapped and I don't need this s***!"
Manager: "Being handicapped doesn't affect your manners."
Re: Sprint
From Sprint to T-mobile; but actually today I have not had a single transfer call, thus is the whimsical nature of Call Center Customer Service.
I HAVE TO PAY FOR THE INTERNET?!?
First call of the day...
No you don't have to pay for your data feature! Just stick your phone under your pillow when you go to bed and the Internet Fairy will make your dreams come true :)
F_me.
Sprint
I've had almost a dozen number transfer requests coming from Sprint customers today.
What happened over there? Somebody fart?
Re: 3g Blackberry, When or ETA?
Thanks, smylax. I was considering the Tour myself, but I wasn't sure.
Re: 3g Blackberry, When or ETA?
Tour is 3G compatible, I believe.
Re: Oh I HAVE TO PAY ?!?!?
WZ_agent said:if that was the case, the majority of american citizens who be quilty, under both mr bush and mr obama.
True, usually it's just senior citizens who be quilty.
Re: Question
F* Up Beyond All Recognition
Offsetting Outsourcing
Some people say that soon all call center jobs will be outsourced overseas.
This would be like business suicide in my opinion. I have seen accounts so FUBAR from outsourced reps monkeying around that it takes hours to fix them, often resulting in having to call a customer back and lots of lost man-hours (and pub time).
For instance, the other day I had to spend about 2 hours on an account a previous rep ruined (judging from their call center ...
Re: Wow!
You have to download 4G onto the 2G to activate.
