User: Trep72
These are the most recent forum messages posted by Trep72:
Re: Cingular response to "my circle"??
I appreciate everyone's feedback. While performing my world class customer service duties (lol), I have yet have any customer say to me "oh yeah, well I can go to Alltel/T-Mob and get 10 or 5 numbers for free".
I just wanted to get feedback from others here.
Cingular response to "my circle"??
I noticed recently that T-Mobile as released a My Five product to counter Alltel's My Circle.
Has anyone heard if Cingular is going to do anything similar?
When I first started with AT&T Wireless (2001), customers on a shared/family plan had the opportunity to designate their home number and a few others as "family" numbers.
I know that by working in customer care, I should know of any rumblings, but believe it or not, customer care is often the last ...
Re: What about billing rates & sim cards
OKC
Re: What about billing rates & sim cards
Take this with a grain of salt, but the trainers in our call center are informing new hire classes (and have been for some time now) that the new name will indeed be AT&T Wireless and should occur sometime after the merger with Bell South is complete.
Re: Former Blue Reps...Employee Rate Plan changing to Orange ERP
It's only paying if you add on unlmtd n/w and unlmtd m2m. Also, the second line of service is also 100% free, and actually comes with more minutes (500) than the add'l dependent lines with the former AWS (300).
My gripe is that they only allow 2 dependent lines, where as with AWS we could have 3. I had to drop one of my dependent lines because of it. Granted it turned out ok, because the line ...
Re: PTT Release date
That's what we were told this past Thursday during a training class. In fact, our trainer had just gotten back from Dallas in which he attended the PTT training. He mentioned the LG 7200 slider phone as being on the PTT dvice list. He said there was going to be a Nokia device, but he either didn't know, or couldn't remember the model #.
He mentioned that as of now, PTT will be rolled out 9/1/05 for ...
Re: PAR and survey
The orange reps I have spoken with have said they are getting nit-picked too.
:( :cry: :cry: :( :cry:
Re: NEWS FLASH!!!
No problem. Just wanted to share my POV about all that is going on.
I'm keeping my fingers crossed that Alltel will let my wife out of her contract so we can move her over to Cingular. She talks WAY too much to other Cingular customer's to not have Cingular m2m.
Re: NEWS FLASH!!!
Sorry to disagree but...
I am in OKC, and a former blue customer care rep, now an orange CSE rep. (our call center was not included in the divestiture)
My wife, has a blue plan, which includes M2M to all blue AND orange customers. Since the merger took place, blue customers could call both blue and orange and it be counted as m2m
I also know this to be true because the only two people she calls are her bosses ...
Re: You guys might want to read this... :(
This is old news, and nothing that wasn't expected.
Please post something new instead of something back in November 2004.
Thanks...
Re: CSS? YOUR TAKE
According to our training, the CSS has caused a drop of 33% in customers calling in within the first month or two. I don't know how old that stat is as I only had the training a few weeks ago. I believe the CSS started late last year sometime, if I'm not mistaking.
Re: CSS? YOUR TAKE
Even tho it is a pain, I wish the customer still had to initial. It's just an extra step and verification that the customer knew at the POS what they were getting, which ultimately saves us time on the phones. I realize that the stores are often busy and shorthanded, but before a customer can be activated, their sigs/initials should be put down, even if it's just a one year deal.
IMO of course. =)
Re: Reps From Around the Nation REJOICE!!!
Cingular Call Center (former AWS CC) in OKC, OK
:D
Calling all OKC Cingular Care Reps (not fomer AWS)
Please PM me if you are a Cingular care rep (not a former AWS rep) in OKC. I'd like to ask some non-forum related questions please.
Thanks!
Re: How many CSE Rep's are here?
Oklahoma City here...former direct blue center, now a CSE center.
Re: How many CSE Rep's are here?
Well, you might be talking to me in the future.
:D
Re: A question for the blue team...
No problem!
:D
Re: Who Hates Doing Adjustment Forms?
Haven't filled any out yet =)
But I'm sure I will grow to hate them!
:lol: :lol: :lol: :lol: :lol: :lol: :lol:
Re: A question for the blue team...
$39.99 w/2yr contract
Re: is CS still split up with Cingular/AWS?
bizkitsngravy said:
no, thats great- thanks :)
It actually makes sense that there are still different departments, there's a lot of accounts to handle, and I'm quite sure not all are migrated. (it wouldn't make much sense either to train cingular reps on existing ATnT accounts/systems as long as there are existing reps who can do the job).....thanks again :)
As far as verifying the password goes, if the customer can't verify it over the phone, they will have to go to ...
Re: is CS still split up with Cingular/AWS?
bizkitsngravy said:
I was working with a customer the other day who had an issue porting his number in. Basically, to make a long story short he called to cancel his service (with ATnT/cingular) and they told him he had 30 days in case he wanted to port his number, but ended up shutting off the service immediately. So, our number port-in failed. I had him on the phone with me, conferenced in with our number transfer center and he ...
Re: I'm going to Disney World!
To keep people happy:
How did you phone service work while there?
:lol:
Re: I'm going to Disney World!
No...we are staying on property. Just doing the WDW parks. DOwntown DIsney is the furthest we will go.
Re: I'm going to Disney World!
Me too! This December!
:D :D :D
Re: How many CSE Rep's are here?
OKC rep here in the last day of CSE Training. I go live w/CSE Northeast calls on Monday.
:D :D :D
Re: Is it only my center!??!?
First the rep to rep transfers...next come the empty boxes on desks when you come in in the morning...then the pink slips...
J/k
Re: I start Cingular training tommorow
I start Telegence training next Monday! Woo hoo! 2 weeks off the phones, and off the blue save team!!
:D :D :D :D :D
Re: Unlimited text messaging/Maybe??
Maybe when the new ERPs come out, they will incorporat all or part of the AWS employee plan where we get free service, unlimited minutes and unlimited txt msgs, in and out.
Wishful thinking I'm sure. :roll:
Re: If I buy at Cingular.com and am not satisfied, can I exchange for new phone at Cing corp store?
According to what we were told, no you cannot. The return must go thru the same channels as through which it was originally purchased.
That's one of the drawbacks to buying online, no face-to-face contact and no physical place to take the phone back. Sometimes the savings isn't really worth it, IMO.
Good luck.
Re: cold transfers...
And what departments would those be?
All calls are to be warm transferred unless the hold time is longer than 40 seconds, and only after the customer's expecations are set. (giving them the direct number, advising of the cold transfer, etc)
Cold transfers are usually only allowed during holiday seasons or periods of extreme system outages, when the queue is busy.
Re: CINGULAR ORANGE TO GO 24 HOURS
That's what we're going to in OKC starting March 12th.
Re: We Just found a Way to force att customers to migrate
I don't think it will hold up either. As of October, those AT&T Wireless towers suddenly became the property of Cingular and therefore are now part of the Cingular Wireless network.
Also, in a couple of months, the name AT&T Wireless will no longer be availble for Cingular to use.
Re: just when they couldnt suck harder...
I found it...finally.
Just type this into CSP: Consumer Voice and Data Offer Changes Job Aid
It's the first item on the list. It will lead to a link you can click on for the PDF file. I won't post the link here.
Re: CINGULAR ORANGE TO GO 24 HOURS
I'm in a Blue CSE center and ours are being changed to 5am-11pm M-F and 8am-6pm Sat-Sun (central time zone))
Currently we are open from 6am-1am 7 days a week.
Re: SBC to buy AT&T for $16 Billion
Silverfox780 said:
Sidenote: I'm from Louisiana (insert cliche southern/redneck/cajun joke) and our local phone service is with BellSouth. There have been several stories lastely on the local news about SBC also purchasing/merging with BellSouth. Any info on that? How would that affect this deal?
I feel ya my friend. I'm from Oklahoma (insert your cliche okie, redneck, cowboy joke).
As for SBC and BS merging, maybe after the AT&T purchase???
Re: SBC to buy AT&T for $16 Billion
I certainly wouldn't think so.
:)
Re: Can I Port My Phone No's Over Now??
And then don't forget that when you do cancel/port, you might be charged thru the end of your current billing cycle, even tho you won't be using Verizon's service for the entire cycle.
That's they way AWS does it as well.
Your best bet is to check with your carrier and find out directly from them.
Re: Can I Port My Phone No's Over Now??
z145fergie said:
My Verizon contract is up on Feb. 20, and has a $175 penalty for early cancellation. I'll be changing to Cingular this time and my new phones are already on the way. If I go ahead and transfer my phone no's now will Verizon see that as early cancellation??...I would of course continue my Verizon payments thru the last invoice. Is there a way I can switch now w/o penalty? Thanks for any replies.
Check ...
SBC to buy AT&T for $16 Billion
Now let's see if the FCC approves it. My guess is that it probably will happen as they don't even begin to talk about deals like this unless they have a good feel of what the FCC thinks beforehand.
http://money.cnn.com/2005/01/3 0/news/fortune500/sbc_att.reut/index.htm?cnn= yes
Re: Company Name
Migration will have nothing to do with it.
AT&T has allowed Cingular to continue using the name for an additional six months after the merger, which should be around April.
There will still be a lot of AWS customers on AWS rate plans for awhile, for various reasons. Cingular won't force migrate people for awhile, but will make it so difficult to upgrade their 'blue' services, that they won't have any choice but leave or go to 'orange'. There's ...
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