User: qagirl
These are the most recent forum messages posted by qagirl:
Re: RUFF1415
Cingular Continues to Improve Nationwide Cell Site Network
Cingular Wireless continues its commitment to building out its nationwide network infrastructure. In addition to the previously discussed commitment of over $4.6 billion to enhance its wireless coverage, quality and capacity throughout numerous markets across the country, the Company has announced another $1.6 billion in investments for another 857 cell sites located throughout the United States which were completed in 2005. The additional capital expenditures included:
$500 million in Texas in ...
Re: More Crap.
Yes. I have. My personal line is with Cingular, my cell through work is with VZW. I have TWO active cell phones and I live in FL. I hardly ever even use my Cingular phone anywhere because my VZW gets better signal. I have family members who have Cingular too, and yes, sometimes we get the crazy notion to travel through the state together. I've used their Cingular handsets too, and they get ...
Re: More Crap.
This convinces me not to believe a word of Telephia's findings. I can speak from personal and extensive experience in every single city listed here in FL that Cingular DOES NOT work better than Verizon. Yes, I've used both services in these areas numerous times and there is absolutely NO comparison. Verizon has better call quality without a doubt. And because every single FL city on this list is BS, I would tend to believe ...
Re: Insurance and stolen phone?
More than likely both companies will tell you that. It's in the claim literature for both that any recovered equipment is their property once a claim has been filed. I have known Asurion in the past to offer the deductible back in return for the replacement phone, but this is not their normal policy. Like any company, it really depends on who you talk to there.
Re: For eveyone on the slow BUS
I know in my area Cingular just doesn't perform as well as VZW does in call quality. I've had Verizon for almost 8 years (formerly PrimeCo) and I can always tell when I'm calling a Cingular customer by the connection I get. My sister and her husband both have Cingular and they drop calls all the time. I have to ask them to repeat themselves over and over just to hear what they're saying. They hate it, but they ...
Re: Insurance and stolen phone?
Typically when handsets are reported stolen the ESN is placed on a stolen phone log and can never be activated on VZW's network again. Activating it on your boyfriend's line wouldn't be a good idea. For one, it's insurance fraud. Depending on how long ago you received the replacement from insurance, sometimes if you call them and let them know you found your old phone they will allow you to send back the replacement, and receive your $50 ...
Re: Now I know how it feels!
OK. So you're saying you charge these fees, but then "waive" them. VZW does the same thing. Who cares about whether its a sim card or an ESN. The technology is not the argument. It's charging for a service we provide. We can do it for you for $20 or you can do it yourself for free. But honeslty, nost of the time these fees get waived. So what is the ...
Re: Now I know how it feels!
I'm not missing the point. I get the difference between sim cards and ESN's. And corporate would more than likely waive the fee if a customer stated they didn't have access to the internet. You didn't seem to have too much trouble geting your $20 back. And you say you wouldn't charge a customer for ESN changes, but this is obviously assuming they purchased from you. As I recall, you stated you charge $25 to ...
Re: Now I know how it feels!
Yes, but isn't it typically the "customer" who removes the sim card from one phone and puts it in a new one? You're right. That is very simple and very easy. About as easy as a customer going online to change an ESN themselves. And a lot easier than converting an entire network to GSM to save a few people $20. We charge when a customer wants us to do it for them, and I'm guessing that ...
Re: Now I know how it feels!
And at least in a call center environment you have to look at the cost per call for these types of requests. ESN changes used to be free back in the day, but when you've got customers that literally call in 3 times a month every month to change their ESN's between a collection of old phones, or swap ESN's between multiple lines on their accounts, or across separate accounts altogether, there comes a point when these services ...
Re: Are we forgetting something?
That would rock!! =)
Re: Help!!!!!!
I recommend the LG 4400. I've bought many of the newer phones that have come out after the LG, but I always end up changing back to the 4400 because it has performed the best. Especially in the areas you were inquiring about.
Re: Stop Limiting LNP on Nov.24th to Cell Phones
Oops, I meant cell to LL.
Re: Stop Limiting LNP on Nov.24th to Cell Phones
"wireless-to-wireline porting can only occur in cases where the wireless customer is physically located in the wireline rate center associated with the phone number. If the customer’s physical location is outside the rate center associated with the number, porting the number to a wireline telephone at the customer’s location could result in calls to and from that number being rated as toll calls. As a result, the LECs assert, they are effectively precluded from offering wireless-to-wireline ...
Re: Help!!!!!!
Coverage is great all the way from Ocala, through Gainesville and into Lake City. Made the drive many times myself, with my trusty VZW phone and never lost a bit of signal.
Re: Stop Limiting LNP on Nov.24th to Cell Phones
No, the FCC stated they do not see much of a demand to lift restricting the porting only if the ll and cell carrier have switches in the same local area. You CAN port from cell to ll but the number of customers eligible to do this is very small, and yes, there is not a lot of demand for it. So no, the FCC will not clarify the porting rules in this instance. It does ...
Re: Stop Limiting LNP on Nov.24th to Cell Phones
Yes, you will be able to port cell to landline.
Re: Attn: Gagirl, I do like reading your editorials
Sounds like a Sprint problem, not Nokia. VZW hasn't incurred issues like that on our network, and we never had the need for warning labels like that.
Re: Attn: Gagirl, I do like reading your editorials
Yes they were around when we stopped carrying Nokias. These products were being pushed heavily by the developers, and after we realized the success in the handsets that had these capabilities, we decided to require these features and software specs in the handsets we carried. Nokia could not work out compatibility issues. That is one very significant reason we stopped carrying so many. The other reason, as I stated before, was the direction VZW opted ...
Re: Attn: Gagirl, I do like reading your editorials
And as for the reports with OTA and programming difficulties, these blanket statements are unsubstantiated. I carried many Nokias on the old PrimeCo CDMA network with no trouble, and Nokia had no more software issues than any other handset back then, except the the 6185. It was a all-around piece of junk.
Re: Attn: Gagirl, I do like reading your editorials
Actually, the reason VZW shyed away from Nokia for a while was because of software compatibility issues. VZW mandates that all phones we carry have certain items in the menus, Brew capability, Get It Now capability, etc. The phones we carry must be personalized to our network. For a while Nokia was not able to do that with many of their handsets. If we were to have carried Nokias they would not have come with many ...
Re: which is better? Verizon, ATT or Cingular, also number portability
Do some research on Single Rate National plans from VZW. They have no roaming...period. If your phone can pick up a signal, ANY signal, you are covered nationwide, whether we have an agreement with that carrier or not. We eat the roaming fees. I can guarantee you THAT is the largest footprint.
Then you have America's Choice. The coverage for this plan not only includes our company owned network nationwide, which is the largest, it also includes ...
Re: New Verizon Flip phones
So is the price of the 4400.
Re: which is better? Verizon, ATT or Cingular, also number portability
Verizon has more company owned towers than ATTWS. Not only that, our towers cover more square footage of service than ATTWS. And on top of that, yes, we have more customers. Pick your reason. Any way you look at it, VZW HAS the largest network. Yes, Sprint has the largest "all digital".... for now. But that doesn't even put Sprint in contention for the "largest network". Their service limitations are well-known throughout ...
Re: New Verizon Flip phones
The LG 4400 is awesome, and VERY solid. LG6000 is good if you want to spend the money for a camera phone, but is is only digital. You won't be able to pick up analog coverage wth it.
Re: which is better? Verizon, ATT or Cingular, also number portability
Actually, VZW DOES have "the largest, most advanced, nationwide wireless network". And we are the only company that can legally make that claim. Which is why we ARE the only company making that claim. That fact is indisputable.
Notice Sprint only says "largest all digital"....still doesn't make anywhere near the size of VZW.
And ATTW isn't even talking about network size. They're talking about "trust". If they had the largest network they'd certainly be advertising that ...
Re: Number portability
Yes, VZW certainly is ready for LNP. Have been for weeks. While all the other carriers were trying to fight LNP, VZW was rallying for it, building an LNP call center, and spending serious $$$ in updating systems to prepare for it. Training is almost complete, and testing has already begun, with successful results.
Re: Number Portability
The only "qualifications" would be to see if the number is able to be ported. In other words, to check if the number is in one of the top 100 MSA's.
That's it. You cannot place any other restrictions on porting out, per the FCC.
Even if the customer has terrible payment history or has been with the old provider for 3 days, this cannot prevent them from porting out, just like poor pymt ...
Re: Number Portability
I can't speak for all carriers, but with VZW the insurance would not carry over if you port out. If you signed up for insurance, your carrier bills you as a courtesy on behalf of the insurance co. If you cancel your account (port out) then you have, in effect, cancelled your insurance. You would have to sign up for insurance with your new carrier, who may be affiliated with a different insurance co altogether. ...
Re: which is better? Verizon, ATT or Cingular, also number portability
You may be able to inquire with VZW a few weeks before LNP goes into effect. If you are not in one of the top 100 MSA's then no, you would not be able to port right away, but in mid 2004, carriers will be required to have the ability to port to/from all markets.
Re: Nokia and Get it Now
This is typical for new handsets that come out with Get It Now capability.
As each new phone comes out, the developers have to tweak the app software to make it compatible with each individual phone.
The same thing happened with the LG4400. It didn't have a Get Pix category for months.
Most apps should be accessible w/in a few months.
Re: Attn: I could use some help, Please.....
I don't work in the call center anymore, but I'm based in FL. I used to work in the Tampa call center. Are you in Nashville or Murfreesboro?
Lots of people down here jumped on that relo offer for the LNP center.
Re: Are we forgetting something?
"Cute analogy about your car getting serviced"
Thanks! =)
Re: Attn: I could use some help, Please.....
I work for VZW, and have used my phone in Gainseville and the coverage is great. In fact, coverage in FL is awesome. Local FL plans cover you in the entire state with absolutely no roaming. Period. So even if we don't have coverage somewhere we will eat the cost if you're picking up someone else's network, so there are no worries. And you can change your plan whenever you like. If you accept ...
Re: Are we forgetting something?
So you're the manager of an electronics chain.... Which would mean that you don't work specifically in the WIRELESS industry, just the "electronics" industry. And sometimes you sell phones. Yet you apparently know more than just about everyone else here on the ins and outs of cell phone bugs, performance across all carriers, and you are the expert here on camera phones, not to mention quality assurance standards and methods for testing. Interesting....
So next time I need ...
Re: Are we forgetting something?
When manufacturers submit handsets for carriers to test they are never made to the same specs that the ones they ship to sell are. Manufacturers spend months perfecting these test phones, to make sure the phone will pass standards requirements so that the carrier will decide to sell them. Once the carrier does, these test phones get mass-produced by the thousands, and this is where software glitches, handset defects and poor network performance issues arise. The ...
Re: Are we forgetting something?
I've been researching phones for over 7 years, as a matter of fact. And I've been in the industry for over 10. Yes, both Sanyos are great....now. But they didn't pass VZW tests when they first launched. Consumer surveys and industry reports indicate many initial software issues with the handsets, and many instances of less than adequate performance. They required many revisions and updates to the software to work out all the kinks. ...
Re: why cant verizon come up with better phone sellection
VZW does scrutinize their handsets pretty heavily before releasing them. Just look at the fiasco with camera phones. All the other carriers jumped on that bandwagon with sub-par handsets that didn't live up to expectations. VZW waited for a handset to be developed that actually performed. Lots of people said we missed the rush for camera phones, but they are now selling like crazy and performing better than all the other carriers. It's the ...
Re: what is the best verizon phone
We here nothing but complaints on both handsets. I wouldn't recommend either of them. I've carried just about every cell phone VZW has come out with, starting from back in the day with old PrimeCo and the qualcomm 1900. And EVERY LG I have ever carried was awesome. The 510 rocked, and the 4400 is even better. I did have to switch out the battery on the 510 once, but the 4400 is working ...
Re: new push to talk is it any good
VZW is mainly marketing the PTT product in the business channel right now. Regular consumers obviously know the product is out there and they are interested, but yes, the prices are a little steep for an average single line consumer account. Once VZW gains a customer base w/ the business channel you'll start to see local PTT plans come out with lower prices. Right now VZW only offers one tier of PTT plans, and that is the ...
