These are the most recent forum messages posted by purplelotus:
customers are there really that take advantage of the unlimited wireless data and bandwidth Sprint offers with it's no-cap data plans? Is it really worth it to lose the customers who don't heavily use the uncapped bandwidth? Garanteed, if Hesse goes through with this, we'll lose more customers than it would cost to just put some kind of block on our heaviest users.
Re: Question for all your In-Store sales ppl....
I know both my manager and my coworker would. That's crazy!
It's the end of the month.
They're all waiting on they're govmnt cheeeeese. :lol:
40 y/o midlife crisis?
Who knows? This guy is talking to me about how he just got out of a pretty long relationship about 2 months ago and he's talking to this woman he "fell madly in love with"... Interesting. Kinda weird. I want him to stop charging his phone here. And stop talking to me about these things. I don't know if he just feels comfortable talking to me [because he's been here before, and I get that "you just seem like a really ...
contacted the customer's girlfriend. She told him I called and they picked the phone up that night.
Our policy states that when a customer comes in to activate a phone that they did not purchase at our store, we must check the esn for fraud or see if it has been reported lost or stolen. There's a look up tool for this. Once the status of the esn has been determined, if lost or stolen, you must take the necessary steps to locate and contact the owner of the phone so that it can be returned to ...
I thought we had this conversation already... It's been really slow today anyway.
I miss those crazy ladies from the south who talk with their silly southern drawls. Especially the types that live in trailers. My favorite call: Customer: I NEED THUH INTRABAND IN MAH TRAILER! CAN YEW HEY-LP ME WITH THAY-AT?! AND MAH HUSBIND NEEDS IT IN 'IS 18-WHEELAH!
That's creepy. We don't let ANYONE use our restrooms. Mainly because there's a lot of drug use in our area, and bums. They'd probably do the same stuff. I wish we had a sign that says we reserve the right to refuse service to anyone. It's pretty much an unspoken rule in the service industry, but still... it would help.
I work in
a store. It's a lot easier to handle crap like that when people call in. You just ignore it. But when someone is right in front of you, it's just awkward. :?
Re: if u told a cust that the
The difference: Damaged = Customer's fault. Broken = Not customer's fault. As in the carrier gave them a broke-ass phone. In which case, the customer should be covered under the warranty as long as they haven't had their phone for more than a year. REPLACE MAH PHN DAMMIT! :lol:
That DOES really suck...
I've played around for a really long time. I could deal with the fact that I don't have 180 days to get charged back if a customer decides to churn. But I couldn't deal with that whole no raise thing for 4 years. Sprint really makes you work for your money, huh? That's why I work for an indirect. I get a raise every year, and I'm not gonna tell you how much, because then I'd feel like I'd just ...
Re: Sprint Store Reps
It depends on what kind of store you send the customer to. We're an indirect agent, and since we're charged to keep the updated license on the cellbrite machine (to transfer contacts), we have to charge our customers $15 unless they purchased their phone from our store (could be different elsewhere). Corporate stores do not, and should not charge for this service. Our indirect can only bill phones to accounts (and nothing else) as long as there is no spending limit ...
"Darlin, your body is one curvaceous work of art."
It was a compliment
that sounded like a gay guy would have said it. :paranoid:
August has been a really crappy month... The people that would normally be at like $10K in GP still aren't and there are only 9 selling days left in the month. :cry:
We STILL haven't gotten our EVO shipment. It's been almost two weeks. I saw the order and we're supposed to get 4, and my manger's like: OH, I have 3 exchanges and the last one will be on hold for my customer. I almost don't even want to sell them anymore because he's just being super selfish. And this customer I posted about... his phone... had naked pictures of his elephant-sized girlfriend on it. I had to be sure that this ...
Cx: I just bought this phone for $40
and I want to activate it on my account. Me: Sure, sure, let me pull up the account. May I please first see the phone? Cx: *hands me the phone* I look at this phone and it has "stolen" written all over it. Me: /;| Sooo... what's your phone number? Cx: xxx-xxx-xxxx. I also want to upgrade my dad's line here. It's eligible, you don't even have to check. Me: I do have to check, and unfortunately, it's not eligible till November. Cx: Oh, ok, ...
For my manager to go home. Or learn some serious stress management skills. :roll: And stop being a hypocrite. :evil:
HEY STUPID CUSTOMER!
WISE UP OR GET OUT OF MY STORE! :twisted: Why would you say you want a particular phone (in this case the Nexus ONE) and then ask me a bunch of questions thereafter which tell me you know NOTHING about cellular service in general. Just get out. We close in 6 minutes!
Re: 3.6Mbps or 7.2Mbps
The guy reviewing this may have been in a more heavily concentrated area for AT&T's service. Where I am, the service sucks, and it's a pretty large city. The iPhone drops calls down town. BOOO!
Too bad you didn't wait...
For Sprint's version of the Torch... it's probably going to be 4G. BOOYAH!
If she was really that big, it probably still would have fit. 8O
Sprint CS Reps
Please stop telling customers our location is a corporate/repair center. I realize some customers are STUPID and don't know that when the front doors of a business (or any building for that matter) face a particular street, their address is ON said street. I also recognize not all customers have common sense, and therefore do not read the HUGE numbers right above our door before coming in to ask if we do repairs. But I ALSO know a lot of center ...
Make one for the Evo, Edgar Allan Poe!
not surprised. And still scared for our country all at the same time.
that was my manager's account. true story.
Re: Sprint reps-
FAVORITE HOBBY: Pooping.
CST: My mamma's phone is WHACK...
and I wanted to know when we could upgrade. Co-Worker: Okay, how long ago did you get the phone? CST: ...Like 3 months ago. CW: Well, you're eligible for upgrade every year. CST: How long till I can upgrade then? What's that? :? WTF... since when have people not known how long a year is?
Re: i dont get it...
That's why I always tell customers that the insurance is like car insurance. You pay a monthly premium, and when you place a claim, you pay a deductible. They usually understand it then... and also don't forget to mention that they can't add it on AFTER the accident. It's common sense. People should know this ish, but they're too busy trying to act entitled like the world owes them something for nothing.
Re: Foreign Customers
1. I can understand talk where you don't really conjugate verbs and don't have any connectors in your sentences. 2. It's almost as bad as Spanish speaking customers... if not worse. 3. They sound just like any other islander and my dad is an islander, so I don't really have a problem with it... but I could see where people who don't know would. Even their "learning English" is easier to understand than most. LOL. My dad used to say "off ...
wAwlking the dAwg to the cAWffee shAwp... American's dont sound like that... well the NY kind do. HAHA.
I think it's funny
that customers think we have GPS tracking systems in the billing software on our terminals. Or access to see orders that we SUBMIT... if we had to SUBMIT it, then common sense says we can't see every peice of information you have questions about. Someone else does, because we SUBMIT it to them! We don't order it ourselves! :roll:
Dumbest Lady In the WORLD
called this morning and wanted to know who our store's DM was. She said she got her phone at a corporate store (not what she said directly, but by the information she gave us, that's all we could surmise). Our store is NOT corporate, so we called our IAE and told him the information that we had (which isn't much). We told her we weren't corporate and she was like, "Fine. Will you just pass on my information to ...
Re: Have You Ever...
That's the thing about customers... they don't care what the rep says because they get conflicting information from reps they've talked to that are veteran and ones they've talked to that are two days out of training. :lol: I used to do floor support for reps who were new and had questions (basically didn't know how to check their resources and read M&P's), and the things I heard when they were on the phones made me :roll:. ...
Re: I didn't know
That's ironic to me because from what I've heard, Texas is super racist... I'd move there, but I don't know how I feel about it now that people are saying it's synonymous with Mexico. :?
It's the same either way. The company I work for right now does both in-line and kiosk stores, in malls or otherwise. A lot of the time our stores aren't capable of doing much more than selling you a phone with a new contract (as upgrade or new), checking your balance and taking bill payments. We don't even do billing for cripes sake! So I know most customers leaving this store who call in and say "I WANT MY UPGRADE, ...
IgotStax said: ...so you know is on premier accounts and the primary line only I think it's funny that you group all store reps into one category. It's kind of rude actually. I've been in the wireless industry for 6 years now, and half of that was in a call center aas a supervisor. I know the SERIOUSLY annoying things that store reps do. What's more, I make it a point to be exactly the opposite and know what I'm doing! FYI, I ...
I didn't know
EAST Dakota, UPPER Michigan or Mexico were states.... /;|
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