User: KingTiger
These are the most recent forum messages posted by KingTiger:
Re: I probably shouldn't have said this...
That is hilarious :lol: good job.
Re: I hate this phone!
haha that was actually kinda funny.
(I'm assuming the story is completely fictitious)
Re: Well
dalily21 said:
Common sense is the least common thing in the world 8O. :D
I've always wondered why it's called "common" sense.
Re: WOW!
heh. Some customers are beyond control...
Re: it never fails...
That happened to me all the time, drove me crazy.
Apparently some companies split all the commission among all the store's agents. i.e. I sell 5 phones @ $20 commission each & my coworker Bob sells 2 phones @ $20 each. This totals $140. At the end of the month, each of us gets $70.
Re: "I will just never stop by here again"
bummer. That seems kinda strange, that they'd use the actual checks for records... I just write it into my checkbook register. I could see a business doing that, but wouldn't an extra receipt accomplish the same thing?
Re: "I will just never stop by here again"
sweetcherrygurl said:
just tell her the lovely phrase "well they used to have that capability but a few bad eggs ruined it for the rest...." etc.
When I worked in a retail store, I used that line so many times it wasn't funny.
Re: F QA!!
This whole conversation has become completely retarded. It started out with a rep just venting about a frustrating QA, and, unnecesarily, it turned into a heated, completely irrelevant argument.
Let's just stop now, before it gets worse.
Re: From a QA stand point...
I don't know about his company, but here at Sprint they fail you for apologizing for something that's not your company's fault.
Re: F QA!!
Lol, I never said that! When I worked in a retail store, I always, ALWAYS tried to save customers. As a phone rep, we are not supposed to try to save customers... but even still, as long as they're not screaming at me, I try to save them to a small degree. I try to determine what their issues are (i.e. billing, rate plan, or whatever) and then see if I can resolve them. If they don't want me ...
Re: From a QA stand point...
???? He did his job by transferring, and he shouldn't have to apologize for something that isn't his company's fault. That's not empathy, that's false guilt/blame.
Re: F QA!!
Okay... so it's not really your job to save the customer... it's your job to find the need, empathize with it, and meet it... which you did.
Here's what I got from your call:
Need = I want to cancel
Empathy = I understand, let's get that taken care of for you.
Meet the Need = transferred the cust to retention
I don't see the problem?!
Re: A ghost of shop talk past needs some input
ikon said:
a chimpanzee will chew on it
Please tell me you haven't actually had that happen??
Re: A ghost of shop talk past needs some input
ikon said:a chimpanzee will chew on itblockquote>
Please tell me you haven't actually had that happen??
Re: F QA!!
Do you work in retention?
Re: I wouldn't...
I once had a lady tell me, "You are a horrible person, you must not have a conscience, and I don't know how you sleep at night." When she left, my assistant manager just laauugghhed.
Re: To All At&t Warranty Reps...
sms_Queen & OfAMightDivine, I understand how you guys feel... sometimes we get a lot of stupid QA fails in my Sprint department. For example, failing you for not stating your scripted closing, when you couldn't because the customer hung up before you could. I failed a QA last week because I didn't ask for the customer's name, when the customer gave it to me at the beginning of the call.
That being said, our QA department is actually pretty good, ...
Re: Interesting...
So maybe if they invented a rust-powered phone?
Re: Interesting...
Phones will still have chargers, for those days when there's no sun... especially if you live in Seattle. :P
Re: i love old people..
I had this elderly woman come in once, she said that her phone wasn't making calls... it was turned off.
She never came in again :oops:
I think that's actually a pretty common incident.
Re: i love old people..
:lol: so true...
Re: WHY...
o hai. i has no upgrayedd for dumb ppl. kthxbai
Re: To the Customer Service rep
kapwww said:
The call center reps should have to spend a fair amount of time relying on phone sales for their paycheck before they are allowed to work in call centers. It will harden them up and they will learn the lies and tricks customers try to use. They will have the backbone to say no.
It's funny that you say that, because that's pretty much what happened to me... I working in a retail store before I worked ...
Re: I...
That's we always told them at my store (in Phoenix)... but wow I didn't know that it was a universal practice! :lol:
Re: Dear Customer,
sweetcherrygurl said:
face grease
Eeeeww.
You know what I hate? When families with little kids walk by the store and the kids drag their grubby fingers along the length of the whoooole storefront. Which is almost entirely glass. :x
Re: No, it's really not.
OfAMightDivine said:
Adapt or fail.
And how exactly do you suggest we do that? I no longer work at a retail store, but I stayed there long enough to understand these guys' frustration. You already suggested that we adapt by giving "personal assistance," and I for one can vouch that it doesn't completely solve the issue. Yes, it worked for me a lot of the times, but not even a majority of the time, and only if I ABSOLUTELY KILLED MYSELF ...
Re: What an interesting day...
I once had someone give me $5 for helping them at Fry's Electronics in Phoenix, because I apparently knew more about their products than the Fry's employees. :D
Re: I hate doctors
burntbridges said:
pain
I'll call the doctor.
Re: Dear Customer,
I think it's something more along the lines of, "I know you're in there, so why can't you help me right now?! I mean, I'm more important than your opening/closing procedures!"
Re: if you work for alltel ISG
yoboy8 said:
you suck :D
:lol: They have a very bad tendency to promise that they'll do something, then never do it, even after several follow-up calls...
Re: *Sigh*
was he not aware that porting his # out would cancel his service? That's just a weird request...
Re: Oh! I need money?
Someone seriously said that not accepting checks is against the law? That's ridiculous.
When I worked at Alltel I got lots of people freaking out about how we don't accept checks... "What kind of business doesn't accept checks?!" Actually, lots of them...
What about phone calls?
I think this is cool, but my question is, how will they stop people from making phone calls?
Re: Land of the "free"...yeah right!
Oh no, the criminal's rights have been violated!!
Yeah, I see where you are going with this...
Re: how dumb
Yeah, but at least with a digital *camera* other people know that you have a camera, with a cellphone it's not so obvious...
Don't get me wrong, I think it's incredibly stupid and over-reactive to require a sound when your phone takes a picture. Have there been a lot of lawsuits regarding privacy, or something?
And what's a "reasonable distance"?? What if I couldn't hear it across the terminal at the busy, crowded airport? I think that's a reasonable distance! ...
Re: the BLUEBERRY exists!
8O :lol: lol for cheap Chinese knockoffs... I love how it even has a little logo that's almost the same as the Blackberry logo...
Re: We're not the only ones. So happy.
Nope, we're not the only ones... I've seen it happen in other fields too... my favorite story is from my friend who works at an Apple retailer (not an official Apple store but sells Apple & Apple related products).
This guy (we'll call him Bob) brought in his laptop to have it repaired. I forget what was worng with it, but he didn't have AppleCare (essentially an extended service/repair program), so it was going to cost him something like $400 ...
Re: KICK ASS
Basic3 said:
That's why you get the wireless charger and stick it on your dash or your desk... check up the Palm site and read about the charger...
can't find it... link?
Re: My faster call ever!!!
Yeah... we get that here too, once in a while. And with QA monitoring, you're always afriad that you'll fail a QA you don't repeat the opening exactly the same.
Re: Get rid of the phone for a blue dot?
I had one of these once... It was the symbol that indicated his ringtone/volume setting. And all the other ones, actually. The only thing he wanted up there was the singal strength and the batterey level. He was very ornery to begin with, so he was even more so with this... he kept insisting that the symbols/icons/indicators were taking up space on his screen, and that he wanted them gone so that he would have the maximum amount of ...
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