User: Davie199
These are the most recent forum messages posted by Davie199:
Re: A-Key reprogramming
Care reps don't have he access to generate a new a-key. I see this about 3-4x per week. Quick call, generate the new key, complete OTA option 1, issue resolved.
Also for the reps that are calling in, you really need to get over yourselves.. If we ask you to pull the battery or complete OTA the last thing out of your know it all mouth should be "we already did that.." With me, you just ...
Re: Verizon is cool but this annoys me....
It’s called EMS. Has nothing to do with VZW or the CDMA network. Here is a little more info…
http://en.wikipedia.or g/wiki/Enhanced_Messaging_Service
Re: Has anyone ever..
Also ANY manual discounts added by CS requires sup approval. Supes have been told to deny and additional equipment discounts. The best way to go is to bill to the account and when you rcv the rebate card (2-3 wks) just make a $50 payment to your account and ditch the card...
Re: Rhapsody with Vcast
You can check it out here...
http://www.rhapsody.com/rhapsody_f aqsu or
http://vcastmusic.rhapsody.com
When you throw V-Cast in, it gets billed you your VZW bill and if you intend on using your phone as a player MAKE SURE YOU CHECK COMPATABILITY as not all phones work with the subscription service.
Re: BAD CUSTOMER SERVICE!
This is hilarious and spot-on! But you forgot one thing… I’m a good customer and always pay my bill on time… :lol: :lol: :lol:
Re: possibly
VZW has been going after these companies for quite some time now for both calls and text/pix messaging. Several businesses have been shuttered because of the law suits. There have been some monetary rewards which have all been donated to different non-profit organizations
http://www.lmgtfy.com/?q=Ver izon+wireless+sues+telemarketers
Re: This is incredible
"I'm not saying that's necessarily true in all of Florida, but Verizon Wireless does not have a 100% guarantee that your phone will always have service."
Are you kidding?
Show me a carrier that does guarantee 100% coverage... Since Verizon does not. Please post a link to their site so we can all port over and finally put this argument to a rest...
Re: This is incredible
If you don't have a global device call CS and they can get you to the Global Service Team that can send you a loaner device (phones included) at no charge...
Re: This is incredible
You get the calls because VZW has not marketed the service until recently. Because it was not advertised people just assumed that the service did not exist.
Now go back to work in your out-sourced call center.. You have calls in queue wanting to cancel their lines...
Re: and three people cared.
The feature is actually pretty cool… I love it when I’m traveling, watch it in the airport. Parents love it as Nickelodeon keeps kids busy in the back-seat on long drives, Guys/sports fans like it because of ESPN and in general it is just a great time killer for those times you just need to wait..
And since the television stations have all switched to the digi frequencies that have opened up more markets for MediaFlo and ...
Re: any verizen tech reps?
Tech Rep here… No, we would need to file an NRB ticket to have the issue addressed. I know it is not a “customer friendly†policy, but I do understand the reasoning. If I were Metcalf I would not want reps calling in for every SMS related issue.
Re: so...
And these were all such great devices... :lol: :lol:
Re: Anyone successfully using a Parrot kit and XV6800?
Here lemme help...
http://www.lmgtfy.com/?q=Parrot+bl uetooth+kit+and+XV6800+
:lol: :lol:
Re: contacting verizon upper management
This persons sounds like the biggest complaining piece of white trash I have seen on the website in a very long time... Their story is full of holes, claiming that an executive went through troubleshooting on her phone, spent hours with tech and CS both in store and on the phone, blah , blah, blah AND no one would/could help her..
I suggest she hop in that rusty El Comino of hers, take a left out ...
Re: contacting verizon upper management
I have a real hard time believing that she spent this much time on this. I am sure there is some exaggeration going on in her story. Anyone who has worked in TSS should be able to get this corrected on the first pass. Unless there is something that she is not mentioning here like her location, service interruption by financial services (yes this can cause the AAA to suspend) or something. I highly doubt that no ...
Re: Sprint are the kings of..
Also, if a call enters the network either restriced or unavail, there is no way to determine where that call comes from...
And just for fun from the AT&T T&C's..
Caller ID Blocking: Your billing name may be displayed along with your wireless number on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your name and number. **You may be charged for both an incoming ...
Re: Mifi - ripoff of Cradlepoint PHS300
This sounds awesome..
"The user experience with devices running Windows Mobile is less robust than other phones and modems. Windows Mobile devices connected to either a PC or a CradlePoint router have exhibited erratic behavior while using data sharing capabilities. Issues include frequent disconnects for no apparent reason and remedies entail frequent rebooting the phone and or removing the phone's battery. This problem is not something that can be resolved by CradlePoint Technology and will need to be ...
Re: New Every two Inquiry
NE2 is a credit UP TO $100/$50/$30. example you have $100.00 NE2, phone runs $99.99 before rebate. Your out of pocket would be $50 plus tax, you send away for the rebate paying only tax in the end.
In your case, if the phone is 129.99 before rebate, you will pay $50 upfront, and your NE2 credit will actually be 79.99 not the full $100.
The best way around this is to place the order on-line as rebates are ...
Re: Verizon retailers selling used BB Storms as new?
The best thing to do is to call VZW tech support and they can log in to the BIS and check the PIN... Sometimes the store reps will set up the email account via the phone. If they do, you need to call tech support to have them create the user name and password. Or you will get this error.
Once the PIN is registered on the BIS it creates a "half account" and the only way ...
Re: 1.25 million customers with long-term contracts GONE!!
"Give the customer a better value and they will flock to you."
Isn't that what Sprint has been trying to do? Yeah, that's worked real well for them..
It is very funny how Dan is so quick to blame the economy for their losses.. Last time I looked Verizon, AT&T and all other carriers were working in the same economic conditions yet they still manage to grow their customer bases, retain employees, invest in their future AND still turn ...
Re: The Nokia RAZR
That was the first thing that came to mind... :lol:
Re: Who buys one?
Offering promotions such as free with 2 year contract or BOGO does not mean that there is anything wrong with the phone... It is a marketing ploy to attract new customers/contracts only... The actual purchase price has not changed...
Re: VERIZON WIRELESS EMPLOYEE
I work in one of the call centers and there are a lot of folks that are doing it.. One thing to keep in mind is that VZW offers tuition reimbursement of $8,000.00 per year and there is no waiting period to qualify..
Re: Saved voicemails to MP3?
Verizon does not actually provide the service. There is an outfit called CBW Productions, Inc that will do the work... Linking below...
http://www.cbwproductions.com/t-v erizon.aspx
Re: Additional Line 6mo. Later
Also, all manual discounts require manager/supervisor approval. There is really no way around that... For the most part, sups are declining discounts that are above and beyond what the billing system allows.
It would be in her best interest to process the upgrade prior to the assumption of liability and worry about the contract dates when the time comes...
Re: I stand corrected.
Premium SMS block has nothing to do with MB charges. The only thing it does is prevents you from sending messages to 5 digit short codes. In fact, If you enroll in a premium service that bills monthly you will still be billed after the block is added until you unsubscribe to the service. It only prevents new and does not stop/cancel current subscriptions.
As I stated in my earlier response, the only way to block ...
Re: Here's your answer...
You can not add the web block to the Voyager... You can only add the Nat'l Access block that will block the ability to send/rcv pick.
Re: Umm ...
Umm… It is only released on the 9530 as it is the newest global phone in the Blackberry lineup. I have a feeling that the 8830 will not be around much longer as it is almost 3 years old… Also, if you read the posting, you may have noticed that it states it will be rolled out on other handsets and for other countries..
As far as your pricing info goes, You can ...
Re: I Disbelieve
Oh, one more thing, Verizons data for dumb phones is only $15/month not $30
Re: I Disbelieve
Again, you are mistaken… The 3 phones that you mentioned DO NOT require any type of data package.. . Perhaps the reason that you are not selling them is because you did not take the time to learn them… :lol: :lol:
Re: Porting to an employee account
I ported 3 lines from a sprint account to my employee account about 6 months ago.. I started by getting temp numbers and new phones via the EPP then had to complete a form to have the LNP TNC completed... Took about 3 days to complete once I submitted the form...
Re: @ call center reps
Sorry for poor spacing... I swear it was there when I was typing... Should have previewed before posting.. :oops: :oops:
Re: @ call center reps
One thing that I have seen (I work in tss) is when you recommend a customer go to a store for a s/w upgrade or warranty replacement Is that the customers say they know where the stores are. I always ask if it is a corp store. 9 out of 10 times they say “it says Verizon†then I explain the difference THEN verify that the local store is corp. I am sure that ...
Re: For those who like to bash Verizon...
It is normally only opened internally, unless you are in an area where they use an out sourcing company and I am not sure what they look for and if all possible, would steer clear of. I believe it has been a few years since they hired from the outside. Education wise a degree in a related field is always preferred. They will take experience and time/ title with the company though. I am using tech as a ...
Re: For those who like to bash Verizon...
Got all fired up over an article/posting that was a few years old… I take it very seriously when someone knocks the company I work for… :D
Re: For those who like to bash Verizon...
You hit the nail on the head, some people are just too difficult and their expectations are just too high. I do work for the company, and I have to say that this is the best company I have ever worked for. I work in tech support made nearly $75,000.00 last year, will do the same this year, just took a $9,000.00 bonus AND they are still paying for my tuition, Still funding my 401K and I am ...
Re: Blackberry 9630 Video #2 (Very high Res) WIFI???
Here, lemme help with your search for the perfect device...
http://www.lmgtfy.com/?q=Does+th e+Blackberry+9630+have+Wi-Fi%3F :lol: :lol: :lol: :lol:
Re: BB Storm
Click here...
http://www.lmgtfy.com/?q=Blackberr y+Storm+Pros+and+Cons :lol: :lol:
Re: Verizon to lay off?
This story was dated December 2002..
Re: Full HTML Phones and Family plan
You can add the V-Cast V-Pack to any line of service for $15.00/month.
As far as the browser goes, some phones do have full HTML. When most people think of HTML they are thinking of IE or any other browser on your PC.
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