User: SprintSBA
These are the most recent forum messages posted by SprintSBA:
Re: Blackberry Tour Question
The Blackberry Tour launches on July 12th for Direct Ship and Business Channels. Retail stores will be launching the Tour around August 2nd. Not sure if the Tour will be available online on July 12th.
Re: Employees of sprint..
We don't have a 3.5 hour wait....more like an hour....we usually have about six technicians working everyday, and 3-4 reps selling and doing etickets.
Re: Employees of sprint..
I work in a corporate service and repair center
HTC Touch Diamond
Attn all Sprint reps: The Touch Diamond advocacy program has been posted on SNC. Store managers have until 8/11 to choose someone from their store to receive the Diamond free....
Clarification
I am one of the few people who will be getting an Instinct early to demo. I have been required to take several different classes on the Instinct and the plans associated with it. Some clarifying points:
1. The 99.99 SE plan will NOT be a requirement. However, customers must get one of the Everything Plans (ie 450 everything, 900 everything, or simply everything) or one of the new family plans designed around the Instinct. There is a 1500 min ...
Re: sprint will get rid of theirs soon...
The Simply Everything Plan is not going anywhere. In case you haven't noticed, all of Sprints pricing has an expiration date....phones, accessories, plans....just because the flyer says it expires on 5/31/08 does not mean that it is going away....Sprint is going to see how the competition responds to our plan and then make a decision....Sprint would not have closed all stores for two hours to explain a plan that only lasts for 4 months....think people.... :roll:
Re: ic 902 white screen
I work in a service and repair center and what you are experiencing is probably the ribbon in the hinge going bad...we see it all the time in i880s and ic902s...call your local corporate sprint store to find out what they can do
hope this helps
Re: Sprint CSAT?
Getting paid based on someone else's CSAT is going to suck....the nice thing though is we get paid the same for every phone that goes out the door...no more fighting over who gets the new line and who gets the upgrade....it's all the same
Re: Sprint CSAT?
Retail employees commission plan is changing. Commission will be based on CSAT(40%), Handsets, new lines, upgrades, reg priced(25%),Data(25%), and accessories(10%). CSAT is based on surveys that customers take after they leave the store. Not every customer is called, but those that are will go against the STORES CSAT. For example: Rep A has an average CSAT of 5, rep b has an average CSAT of 2. If there were only two reps in that store, then the CSAT for ...
Re: Make an exception?
Do you eantotel e that we aren't supposed to say that....uh oh
Re: WTF!!!!!!!!! SH!TBAG REPS
It's amazing to hear a care rep complain about reps because customer care reps are the ones screwing everyones account up. I mean not to say this is you(you probably don't work in India) but for the most part care reps don't have any idea what it's like to give real customer service. Why do you think we have the worst customer service in the industry? Not because of retail....it's because of Care.
Re: Stupid thread titles....
I guess when you work for a company like at&t then you have all the time in the world read phonescoop....
30 day exchanges
Why can't customers get it through their heads that you get 1 30-day exchange, not 5. I had three different customers come into my store today wnating to do 30 day exchanges. Two of the customers had already down one 30 day exchange, and the third customer had done 4. This is not hard people.....Buy a phone, know what you are buying; we'll give you one chance to change your mind; after that, you are stuck with that phone ...
LOST PHONE=DO NOT SEND CUSTOMER IN STORE
Just so all of the customer care reps out there know, Sprint does not have a loaner phone program for lost, stolen, or damaged phones. When a customer calls in and says they lost their phone, please do not send them into a store to get an insurance replacement. If they want to upgrade, then that's one thing, but please use good judgement. Retail reps are soon to be getting paid on CSAT and if the customer is upset ...
Re: TELESALES AS TRANSFER DEPT!!!.
Actually, I think it is more a matter of KNOWING THE ENGLISH LANGUAGE :x
Re: Confirmed Alltel in negotations to purchase Sprint!!!
Is this Chad playing a joke....??? Because Chad is the only person dumb enough to think that Alltel will ever be able to buy Sprint....plus he has that ridiculous haircut. :D
