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User: oguruma

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These are the most recent forum messages posted by oguruma:

40 more mins!
May 4, 2008, 7:21 PM
in the Shop Talk forum

Only 40 minutes left. Then I don't have to work until Thursday! Wohoo! Anybody else about to end their shift?

Re: actually!
May 4, 2008, 2:44 PM
in the Shop Talk forum

I think my customers are ignorant enough without accepting ridiculous religious teachings :P

Home stretch!
Apr 27, 2008, 6:55 PM
in the Shop Talk forum

One hour left!!! Then I get to go home and jam on my new Les Paul!

Do's and Don't's of Getting Courtesy Credit from Customer Service
Apr 27, 2008, 2:34 PM
in the Shop Talk forum

Alright, so I have composed of list of things to do, and things to avoid doing when trying to get credit from Customer Care. Feel free to submit any other suggestions you might have. Do's ---------------------------- ------------ DO admit that you may have made a mistake that caused a charge. DO offer to change your plan accordingly to prevent it from happening in the future. DO be kind to the agent you are speaking with. Afterall, they have the final say as to whether or ...

Re: You have got to be kidding me!
Apr 27, 2008, 1:10 PM
in the Shop Talk forum

Lol, I would have done the same thing.

Telecom call centers in Las Vegas?
Apr 27, 2008, 9:28 AM
in the Shop Talk forum

So my friend and I are considering a move to Las Vegas (from Oregon) in a few months, and I was wondering if anybody knew of any customer service call centers in Vegas, preferrably for a cellular provider. I currently work in customer care for Sprint, and have for a year, so a job in another center would be an easy transition. I did a brief search last night online, but didnt seem to be able to find any. ...

Re: Funniest notation
Apr 13, 2008, 4:03 PM
in the Shop Talk forum

ANYWAYS, let's get back to hilarious that note was....

Re: Why are people so stupid?
Apr 13, 2008, 4:02 PM
in the Shop Talk forum

You think THAT is an example of stupidity? You should try working in a call center for Sprint customer care... These people redefine retarded on an hourly basis....

Re: regarding the note
Apr 13, 2008, 10:45 AM
in the Shop Talk forum

Lol those scenarios are classic. No matter how much we might try to help the customers, we apparently still have no idea what we are talking about :roll: For sure she is going to call back when she gets her bill saying something like "I asked my daughter how many she used, and she said she didn't use anywhere near 3000 messages!". And, as we all know, teenage girls NEVER lie, especially when they are about to get ...

Re: Insurance from Sprint
Apr 13, 2008, 10:41 AM
in the Shop Talk forum

Actually, the insurance covers whatever was part of the loss. So in in instance of water-damage, they would assume the battery was toast, however that is not always the case. And they would actually require the battery back with the phone if you had it. However, if you tell them you lost the phone, you get to keep the battery, which may or may not work. PLUS it's entirely possible for your phone to get lost in the mail ...

Re: Love The Gratitude
Apr 12, 2008, 5:48 PM
in the Shop Talk forum

Why is it that people feel they are entitled to free stuff because they have been a customer for a long time? I can't seem to get free gas from the gas station I have been frequenting religiously for the last 3 years. I can't get a free TV from Wal-Mart even tho I buy all my groceries and crap there. I can't get a free sweatshirt from Macy's despite how pairs of jeans I buy there. And it ...

Rudest thing I have ever said to a customer...
Apr 12, 2008, 5:42 PM
in the Shop Talk forum

So a customer requested a supervisor and the call came to me in sup queue. The agent's name was Jeremy (my name as well). Me: Hi ma'am, thanks for holding. My name is Jeremy, I am a supervisor here at Sprint. Cust: (angrily) The agent I was just speaking with was named Jeremy! Me: Right, but sometimes two different people have the same name.... maybe it's not as bad as it sounds, but it seemed really rude to me, lol

Re: best company to work for??
Apr 12, 2008, 5:38 PM
in the Shop Talk forum

Google.

Re: Insurance from Sprint
Apr 12, 2008, 4:55 PM
in the Shop Talk forum

For shizzle. however I recommend just saying you lost the phone, so you don't have to send the damaged phone back, and you can keep the battery in case it still works. **NOTE: Recommendation provided qualifies as insurance fraud**

Re: How I wish cellphone companies worked...
Apr 12, 2008, 4:19 PM
in the Shop Talk forum

Lol ahhhh yes. People are smart.

Re: DIRTY OLD MAN!!!
Apr 12, 2008, 4:17 PM
in the Shop Talk forum

Because the truth isn't always information we would should disclose....

Re: Stupid People...
Apr 6, 2008, 7:34 PM
in the Shop Talk forum

Funny story, I was describing that phone to a customer and I was talking about how it has a touch sensitve screen for the media controls. The customer asked "Oh, so it's kind alike the iPhone then?"

Re: It's Free!!!
Apr 6, 2008, 10:11 AM
in the Shop Talk forum

Lol that's great. Customers just expect the world. What's even better is when they get mad because we won't sell them a phone for the price they want, yet they expect it because "they have been a good customer so long". WATAF? Is there anything else you really get a discount on because you have been a good customer for so long? I frequent the same gas station and spend $100+ every month there. I'm gonna go piss and ...

Re: Stupid People...
Apr 6, 2008, 10:07 AM
in the Shop Talk forum

Wow. I remember when I was 10, it was a good christmas if I got the Power Rangers action figure I wanted.... Now, it's like parents just hand their kids $400+ phones like it's no big deal.

Re: Were you raised in Interuptville?
Apr 4, 2008, 12:44 PM
in the Shop Talk forum

I usually just disconnect when this happens....

Re: TELESALES AS TRANSFER DEPT!!!.
Apr 4, 2008, 11:31 AM
in the Shop Talk forum

Well, he works at a call center. And unless he's the GM, he's obviously not that well educated, or he'd have a better job 8O

I wanna' talk to the CEO!
Apr 4, 2008, 11:28 AM
in the Shop Talk forum

Why do customers even make that ridiculous request? Sorry, my CEO is too busy sleeping with supermodels and swimming in money to care that you were without cell service for a week. Is there anything I can help you with? I get paid basically nothing, which is, coincidentally, about how much as I care about what you have to say.....

Re: Warranty what?
Apr 4, 2008, 10:59 AM
in the Shop Talk forum

Luckily, I work for Sprint, and we basically don't have a warranty process. It's sweet.

Re: I am.........
Apr 3, 2008, 1:09 PM
in the Shop Talk forum

Why don't you? It's a blast and its great exercise.

Re: TELESALES AS TRANSFER DEPT!!!.
Apr 3, 2008, 9:04 AM
in the Shop Talk forum

So......... You suck at your job? Is that what you are getting at?

Re: TELESALES AS TRANSFER DEPT!!!.
Apr 3, 2008, 8:59 AM
in the Shop Talk forum

what are you talking about?

Re: FREE
Apr 3, 2008, 8:57 AM
in the Shop Talk forum

It's actually more like $3-4 worth of electronic parts, but whatever.

Re: I am.........
Apr 3, 2008, 8:48 AM
in the Shop Talk forum

I probably will. I gotta let off some steam. There is a 13 year old in there that almost weighs as much as I do.... It's messed up. The rest of the class consists of children under 10 years old and under 100lbs.

Re: DUMBEST PROBLEM OF THE DAY
Apr 3, 2008, 7:57 AM
in the Shop Talk forum

I seriously feel like a 2nd grade teacher with all of these basic math lessons I have to give to customers. Cust: I don't understand my bill. Me: Have you ever attended grade school? Cust: No. Me: Shocker... :roll:

Re: DUMBEST PROBLEM OF THE DAY
Apr 3, 2008, 6:55 AM
in the Shop Talk forum

Here is my favorite scenario actually! Cust: Blah blah blah my bill is messed up you guys charged me X, Y and Z charges! (feel free to input whatever random charge customers complain about for the variables) Me: I'm sorry, but the charges are correct, there's no error there. Cust: Yes there is! Me: Sorry, no error. No adjustments are going to be issued. Cust: Well I'm not paying this bill. Me: Sounds good. Anything else I can help you with?

Re: ? about my phone breaking all the time....
Apr 3, 2008, 6:48 AM
in the Nextel forum

Other than what has already been offered to you, I wouldn't count on any alternatives. Obviously, Sprint doesn't manufacture the phones, so we are not liable for any of their defects/issues. It's rare that somebody goes through that many phones in that timeframe, but it can happen. If it comes to the point where you might consider cancelling your service as a result of this issue, please contact our acct services department for a possible retention offer. (866) 235-1185(for ...

Re: Why Sprint Why
Apr 3, 2008, 6:31 AM
in the Sprint forum

Is there an article on that page? If so, you should c/p it into your post so I can read it here at work =).

Re: DUMBEST PROBLEM OF THE DAY
Apr 3, 2008, 6:14 AM
in the Shop Talk forum

You haven't been taking calls for long, have you? That's pretty dumb, but thats just about a 5 out of 10 on the moron scale... Regardless, I could tell you the dumbest thing I have had a customer say. That's I giant archive of memories I'd rather not touch 8O

I am.........
Apr 3, 2008, 6:08 AM
in the Shop Talk forum

Tired. Extremely tired. It is 4:00AM here and I am at work for 10 hours. But atleast after that 10 hours I get to teach annoying kids Judo for another hour and a half... And I didn't sleep last night. I am not complaining, just thought you should all know.

Re: Insurance
Mar 30, 2008, 7:41 PM
in the Shop Talk forum

Let's remember that he got it for a new contract. Generally you aren't offered a discount every time you purcahase new equipment. So if he wasnt eligible for a discount it would be upwards of $500....

Re: Rant about annoying custy!!!
Mar 30, 2008, 5:41 PM
in the Shop Talk forum

As we all know, if you request a supervisor/manager, all of your wildest cellular dreams will come true :roll:

Re: Insurance
Mar 30, 2008, 5:40 PM
in the Shop Talk forum

I recently lost my 6800 and got a brand new one, non-refurbished, for the $50 deductible. Sick.

Free mobile business/financial management software?
Mar 30, 2008, 3:10 PM
in the Development forum

So I am going to be starting my own small business (probably start selling product via ebay store before I start my own website), just as a way to supplement my income. I'm generally a very disorganized person and was wondering if anybody knew of any free mobile software/apps that I might be able to use to organize my finances/stock. I have a Sprint HTC MoguL(PPC6800 w/windows mobile 6.0) Thanks Jeremy

Re: I am....
Mar 23, 2008, 3:30 PM
in the Shop Talk forum

im soooooooooo bored u guys! i only have 4 more hours before i can go home but its killing me!

Re: I am....
Mar 23, 2008, 3:21 PM
in the Shop Talk forum

meh, it's overcast and gloomy out, pretty good chance its gonna rain at some point during the day

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