User: traegon
These are the most recent forum messages posted by traegon:
Re: Short Codes
Bah, not sure. But if Boost does block them all automatically, good for them. Personally, I wish all cellphone companies blocked Premium Txting Services indefintely, or at least didn't handle the billing for them. They cause such major headaches.
'Txt here now for 10 free ringtones' 'Txt here now to flirt with singles in your area' 'Txt here now for your horoscope!'. Everytime I see those commercials, they make me cringe, because I know it's creating another 'I didn't subscribe ...
Re: Custom content for Sprint users
Hmm.. how much I wish no celphone company allowed access to 3rd party anything. 8) If I was a Carrier, i'd ban any 3rd party from every coming near my customers. :twisted:
Re: How about this?
Actually, part of that is somewhat inaccurate. The rest I agree with, but someone trying to become a citizen the legal way are required to know a certain level of English before they can gain citizenship. :)
Re: If sprint sells nextel
I agree. Customers were bitchy before, but now it just seems out of control. I feel like i'm dealing with a class of spoiled grade school children every day..
On a side note, if Sprint sold Nextel, would that mean we can finally dump Ensemble and go back to Premiere? :D (the much better program). Though it would be somewhat ironic for those of us who've been here since the first conversion if they had to re-convert everyone from Ensemble ...
Re: Language Barrier
It may be a reality, but I wouldn't bitch about losing sales because someone got huffy and walked out because I couldn't speak spanish. I'm not in Mexico, it's not my job as part of buisness or my job as an American. Trust me, you go to any other country that doesn't speak English and get all huffy because they dont speak /your language/ and see the looks you get.
So, the true reality is, this is America, American English ...
Re: Language Barrier
Whose talking about a native language? American English has been the language of this country since it's formation. I never said it was the 'native language'. Nice try though. :)
Re: Account remarks...
There could have been some confusion. If it was Sprint Finance then what could have been implied was:
We no longer can do post dated check payments.
We no longer accept money orders.
People can still do check by phone and mail in check payments. Just not hte two situations above.
Re: Language Barrier
I disagree. You chose to come to this country, it's your responsiblity to learn that countries language, not that countries responsiblity under any circumstance to learn yours.
Re: Language Barrier
It's the same group of people that believe illegal immigration is not wrong. For some reason, people come to the "Land of Opportunity and Freedom", but get pissy when they are scoffed for not following our /laws/ and custom's and such. As stated, it's America, learn our language. Go to Germany and get all pissy when they dont have Spanish speakers, see the reception you get.
Re: Does No Custy Realize The Key To Ultimate Power?
That I understand. We all hate the whiney douches, but in reality if charges are valid and everything is correct, then you are the right man for the job. It's just a crappy job to have to do at times. :wink:
Re: Do you ever wonder if other jobs have trouble customers?
:lol: :lol: :lol: :lol: :lol:
Re: Does No Custy Realize The Key To Ultimate Power?
All the time, but we should be getting customers the idea and reinforcing that you should threaten cancel just to get what you want. That's like a 2 year old throwing a tantrum and part of the problem to begin with when it comes to spoiled customers.
Re: DER-KER DER!!!!!
White Glove customers were just special enough that they get slapped with a clean glove instead of one that puts a dirty mark on their face. :wink:
Re: Got the funniest error...
That's actually a very old error that at times would pop up in Premiere. I forget what it was over, but could be fixed thru p2k. I've never heard of it popping up in Ensemble.
Re: do you know why i stay outta shop talk?
As they say, misery loves company. :wink:
Re: All the time dude.
Yeah. I use to stutter when I was younger too. It still comes out at rando times, but for me it's not so much repeating, I tend to get stuck on words at time. As you said though, usually only if i'm nervous or agitated. It can be quite embarassing. :oops:
I do remember the coolest point in my speech therapy class in middle school though, people dont stutter when they sing because there's a rhythm :)
Re: P.s...
:D Okay, that makes me feel better, and I agree with the movie part. :wink:
Re: Account remarks...
"customer tells lots of stories about when he was still a soldier"
Man.. this guy is a rambler. :x I dont care about your chick that got the redass with you fool! Shoosh! :evil:
Re: I Can Help!
Actually, your wrong. Employee Accounts does not handle SERO Plans. Any regular customer care representative can assist you if your on a SERO plan, they are not Advantage plans or Employee plans, it's simply a discounted referral plan. So if you get on a SERO, call regular customer care. If the care rep acts like they dont know how to handle SERO, request their supervisor.
People dont listen..
So.. we're scripting, because Ensemble is down. They then make us stop and try to answer 'general questions'. :roll: Aside from that being lame.. :evil: (and of course, the genius statement 'use CRF' comes flying. It's premiere, not ensemble. :cry: )
m: "I'm sorry, our systems are currently upgrading. I can not access your account at this time. I can attempt to answer any general questions for you. Unfortunately anything specific towards your account, I can not ...
Re: All the time dude.
Okay.. that's just mean. :cry:
Re: Its the little things...
Considering what we go thru on a daily basis, no matter your department, I would say no. Especially if it's a customer who consistantly does it. Though I do find it refreshing when you get the rare customer who just wants to pay their bill and do what their suppose to do.
Re: Over it...
Yep, the only way I can dial out is if i'm already on a call.
Re: The problem with that...
Yep.. that's what pisses me off more than anything. My first post on this forum when I joined was about what rights a customer has. Was very much needed relief :) A customer has a right to their service and pay their bill every month. When you dont pay your bill, you have no rights. When you mess up, you have no rights but to pay it. :evil:
Oh and a side note Mr. Customer, go to the ...
Over it...
:evil:
m: "I'm sorry maam, but I dont have the capability to call you back. We can not make outgoing calls here."
c: "Your full of crap. Everyone else can call me back!"
Yes, that's right. I'm full of crap. I'm simply picking you out today, a total stranger, and deciding i'm going to be a rando asshole to you and make you call back, simply so you can be even more pissed. That's right, your SO damn special that I ...
Re: Sad, Sad Day
AT&T fires all the sales people of an indirect when they come and make it into a corporate store? :paranoid: Craziness. Sorry to here it bro.
Re: Telecom call centers in Las Vegas?
There is a Sprint owned call center in Las Vegas :) o.O Have you checked at Sprint's website? I"m sure they have all their center's listed there somewhere.
Re: Do's and Don't's of Getting Courtesy Credit from Customer Service
Here here, all customers should read this. You should post this in the general forum where the custies read. 8)
Re: Why is my bill so high???
Yeah. It's like people are afraid we're screwing them over somehow. All we're doing is trying to SAVE YOU MONEY DIPSH$T. :evil:
You've went over your minutes by 300 minutes the last 3 cycles, which made you pay an additional 150$ per bill. You just refuse to upgrade your plan though by an extra 20 dollars to save 130$. They just dont get it. :roll:
Re: This is how my last call opened....
:lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol: :lol:
Best response ever Nikoletta : :D
Re: But I dont have another phone...
Wow. I'd hate to have to be the person going over the contract with these people. it makes my brain melt just thinking about it. :o :paranoid:
But I dont have another phone...
Then that's your fault. It's not our fault. It's not our fault that you live out in the middle of no where with a celphone as your only means of communication, outside of the snorting and grunting that you do to communicatge with the weasels and bears that have apparently become your only friend. :roll: It's not my fault that I can't make outgoing calls to call you back. Stop being a moron and get some friends, neighbors ...
Re: Hindsight is 20/20
Donna!!!! Whee! *glares at stupid grumbly stuff on his screen and in his ears*
Hindsight is 20/20
When I was first able to do overage relief and offer it for customers who went over their minutes, I thought it was the greatest idea on the planet. Now, I regret it more than anything that has every occured. Now it's something customers expect. IT DRIVES ME INSANE!!! :evil: :evil: :evil: :evil:
Sorry, we didn't have to let you know that in our new billing system you can only have one bucket of overage ...
WOO HOO! Love this start to the day...
M: Maam, you've had 4 payment arrangements in the past 30 days, all which have been broken. We can not give you another one.
c: There's nothing you can do? Whatever!
*click*
8)
Re: My story tonight...
Yeah.. our weather is crazy also. We've had stints where it snows one day, is 85 the next, rains the next, turns 80 in the day and 20 at night. 8O It's very intresting. :)
Re: My story tonight...
Well, I find it outrageous, because I would expect most people to pick up on when your trying to talk about the weather. /;|
Re: Big Loss...
I actually had someone call in last night a bit chagrined we were going to offer it anymore, lol.
My story tonight...
M:So I bet it's sunny down there in Florida..
Customer: No, it's dark right now. 8O
(It was about 9pm EST time)
See? Our customers are such winners! 8)
Re: Let's Make A Deal!
:lol: :lol: :lol: :lol: :lol: :lol: :lol:
I've had instances like that. Guy called in complaining he had a vision package and didn't want it. I told him I apologized, but by having it on there with the internet usage that occured he saved himself alot of money. He still didn't get it. :wink:
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