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User: a Girl

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These are the most recent forum messages posted by a Girl:

Re: It really doesn't matter
Jan 28, 2014, 5:55 PM
in the LG G Flex (U.S. GSM) forum

According to our training documents it can be "flattened for a period of time"...no indication on how long though...

Re: Planning to leave Sprint, any advice?
Jun 4, 2013, 2:11 PM
in the Sprint forum

Good Luck.

Re: Windows Phone 8 - When is this releasing?
Jun 4, 2013, 1:45 PM
in the Sprint forum

No release date made for WP8 or Blackberry Q10. Sprint will not carry the Z10.

Re: Planning to leave Sprint, any advice?
Jun 4, 2013, 1:33 PM
in the Sprint forum

It is a matter of equipment discounts. You received a device discount, this is why you have a contract (likely anyways). They make a profit and recover discount provided by you either A) completing your commitment or B) paying your ETF. They will have you return the phones if you want your ETF waived. Trust me, I'm sure. There is no benefit to the company if a customer signs up in May 2012 and moves into no coverage in ...

Re: Planning to leave Sprint, any advice?
Jun 3, 2013, 4:28 PM
in the Sprint forum

If you live in a no coverage area, you need to provide valid documentation that you live there (electric bill in your name or similar) and return your equipment in order to have your ETF waived. Also, per their terms of service they do not prorate if you cancel services. So if your bill period ends on June 27th, you will pay for plan charges until this date (even if you port your numbers out).

Re: answer to BTW
Apr 6, 2013, 1:11 PM
in the Sprint forum

From what I've heard, there are software updates for the airave and and Sprint is working on additional maintenance releases that will address latency concerns.

answer to BTW
Mar 31, 2013, 2:51 PM
in the Sprint forum

Airave Access Point 2nd generation and newer support SDC and will help enhance coverage. Sorry, just read through this and thought I'd throw out the answer. :wink:

Re: lol retention
Feb 19, 2013, 3:13 PM
in the Sprint forum

Well what price do you have? I mean, not only is it free for regular eligible upgrades via our ordering systems, it is listed in our price grids as $0 and corp stores also have (if in inventory) for $0 for upgrades. Only once in a blue moon do we in Account Services ever get a special price on equipment (can't even match our own website's pricing).

Re: Sprint's JD Power ranking drops, ATT now # 2
Feb 16, 2013, 3:08 PM
in the Sprint forum

That may be what the website says but as a Sprint employee who sells this device to customers eligible for upgrade I know that it is $0 for the device cost for an eligible upgrade. I may work retention but we don't have special device prices. In fact, I cannot match web or telesales offers and pricing for this particular phone is the same. There are others that truly are for new lines only but this is not one ...

Re: Sprint's JD Power ranking drops, ATT now # 2
Feb 13, 2013, 5:45 PM
in the Sprint forum

Existing customers can get the device at $0 if they are eligible for an upgrade. Your post makes it sound like all existing customers would pay $449.99, which isn't the case....

*Like*
Dec 12, 2012, 9:35 PM
in the Shop Talk forum

:lol:

TDMA?
Dec 12, 2012, 9:31 PM
in the Sprint forum

:o

correction
Jul 12, 2012, 9:26 PM
in the Sprint forum

July 2011 was prior to change in ETF amts for smartphones vs feature phones. The correct ETF amt is $10 x months remaining (in this case 12) for total of $120

Re: Same here in sprint
Apr 29, 2012, 4:37 PM
in the Shop Talk forum

I love my call center :wink:

Re: FRUSTRATION with Sprint -- IDEN THINNING?
Apr 29, 2012, 4:34 PM
in the Sprint forum

He is not talking though about regular calls. He clearly mentioned direct connect services. Sprint is mostly reducing excess capacity at this time on the iden network which can cause some in building signal changes. I do agree with you though that most customers have been aware of the iden network shutdown in the future and should prepare accordingly. The frequency used by the iden network is going to be freed up for Sprint's Network Vision, this lower frequency ...

from me
Feb 4, 2012, 11:22 PM
in the Sprint forum

Account Services. The buy-ups are typically $5 less than the ETF (based on contract that was applied for previous upgrade so if their contract was renewed for another reason the $5 less rule may not be quite right). Not all customers qualify. :wink:

I have worked in several wireless call centers...
Jan 29, 2012, 11:36 PM
in the Shop Talk forum

and I very rarely see this. Usually see 'cst' or "cust". Couldn't explain the use of cx....maybe extreme finger fatigue from typing all day. After all, they are right next to each other. :wink:

At this point
Jan 14, 2012, 11:38 PM
in the Sprint forum

it would be an issue to address with the authorized repair center. Asurion only exchanges within 14 days for defective equipment (previously I think they exchanged until 30 days but if you've had for 3 months you are well outside either of these)

Telesales
Dec 10, 2011, 8:08 PM
in the Sprint forum

55 min to cover 1.5 pages of terms and conditions... :(

Re: yeah
Nov 12, 2011, 9:48 PM
in the Sprint forum

because when the charge initially began it was implemented for the Evo and Epic only.

Re: Tell me why
Oct 12, 2011, 12:57 AM
in the Shop Talk forum

Read the title and immediately thought of a Backstreet Boys song...

ok?
Aug 26, 2011, 10:12 PM
in the Sprint forum

/;|

Known issue
Aug 20, 2011, 7:07 PM
in the Sprint forum

problems on West Coast

Re: SIM cards
Aug 18, 2011, 11:49 PM
in the Sprint forum

Not really. Verizon customers did it also :wink:

Re: SIM cards
Aug 13, 2011, 10:22 PM
in the Sprint forum

Sadly, this is about how those calls go....

SIM cards
Aug 12, 2011, 11:27 PM
in the Sprint forum

Dear Sprint customers, unless you have a select few of our international CDMA/GSM devices you DO NOT have a SIM card, it is a SD memory card....grrr...

Re: Exact quote from an account's notes by an agent
Jul 21, 2011, 11:53 PM
in the Shop Talk forum

had one that read called about high bill/told dem how it is :lol:

Re: Goodbye ACS
May 9, 2011, 11:16 PM
in the Shop Talk forum

the ACS I worked at went down in flames. Someone burned it down... 8O

Re: Urgent Sprint issue from a store rep...
May 7, 2011, 7:54 PM
in the Sprint forum

"Like" button.

Re: You don't have
Apr 30, 2011, 8:42 PM
in the Shop Talk forum

Fair enough :D

Re: You don't have
Apr 30, 2011, 8:11 PM
in the Shop Talk forum

I disagree, I think it can sound like a normal customer service conversation. He makes it sound like he's reading down a list. Did you know ___? and ____? and _____?

You don't have
Apr 30, 2011, 6:52 PM
in the Shop Talk forum

to educate on all that stuff...only if you want a good offer rate and need those 1 point offers....I don't know. I don't have a problem with saying all this. I make it all sound very natural but meh..

also used by
Apr 23, 2011, 7:09 PM
in the Shop Talk forum

T-mobile and ATT...just called Samson and Telegence respectively....needs some work :D

Re: Curious....
Aug 12, 2009, 11:42 AM
in the Shop Talk forum

I guess the issue is, we can't negotiate. My prices are set and neither me, my supervisor nor my supervisor's supervisor will change the price of a phone or credit the customers account. They want a variety of things. Mostly phones for free that just aren't. Occaisionally they will ask to get free unlimited text messaging or the nation unlimited plan for only 40 bucks a month. These won't be done, mostly because they cannot...unless of course the company ...

I'm convinced that this name is an alt
Aug 10, 2009, 3:35 PM
in the Shop Talk forum

for someone who thought it would be funny to drive us all crazy. Haha. You got us, you're really sneaky and funny. Now stop.

Re: Customer Email verification
Aug 8, 2009, 11:18 AM
in the Shop Talk forum

I did not. I probably would have said something like "yeah, thats what I said" if she didn't sound angry and impatient. Ha

Customer Email verification
Aug 8, 2009, 11:12 AM
in the Shop Talk forum

In verifying this account the customers email address was set up like so: first-last@email.com I asked her, "Is your email first hyphen last at email dot com?" Her response, "No,its first dash last at email dot com." Really? /;|

Best answer!
Aug 5, 2009, 2:20 PM
in the Shop Talk forum

and shame on all of you who think every wireless carrier uses SIM cards! :roll: That should have been one of the first things you learned working in the wireless industry. Anyways, LG Banter from Alltel should be fairly comparable.

Re: Nee-okia
Aug 3, 2009, 12:25 PM
in the Shop Talk forum

I try to bite my tongue when they mess up on my name, but after the 5th or 6th time I have to correct them.

Nee-okia
Aug 3, 2009, 12:01 PM
in the Shop Talk forum

Thats how the customer on the phone keeps saying "Nokia". Its driving me crazy. :roll:

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