User: par_slim
These are the most recent forum messages posted by par_slim:
Re: Worst thing you've said to a customer
:lol: lol, i would have said:
"my pleasure....and while you're at it, could you put it on vibrate? " :)
Re: XBM Warranty Question
im in the fake baseline beeferjay.... :D
Re: At&t provides aid to Al qaeda (stupid paranoid cust)
i do too as welll....lol, but i dont call other people perverts coz i know i am as well...lol, you would be a hippocrite to do that.
anyhoe, the reason why a lot of people reply to these type of posts is that because its entertaining...a lot of us here are working and bored to death with dealing about phones the whole day and trying to resolve every issues of our customers, its just a way of us phone workers ...
Re: XBM Warranty Question
@ WM6user- im also a wsc rep....we could actually know that. on the selection page you would see there Izar v3xx-at&t, that is att branded. as long as it has att on the end, it means its att branded. :D
Re: XBM Warranty Question
it would depend actually, if we still have cingular branded v3xx and your phone is cingular branded then we will send you one, if you have att branded then you would be recieving att branded phones. if we are out of stocks for cingular branded and you have one, then we will send you att branded, and we from warranty would know that its att branded coz it would appear on our screen.
At&t provides aid to Al qaeda (stupid paranoid cust)
here's how it went:
me: okay sir, so ill proceed with exchnaging your phone here
cust: okay dumb*ss, i dont want to send this deffective phone back
me: No need to be rude sir, but what we have here is an exchnage program and we do expect you to return a deffective phone to us if you process warranty with us
cust: no i dont want to, i have important information here. i dont want you to give this phone to al qaeda ...
Re: AT&T
i think att will keep you, they kept convergys which is a call center of cingular, even if the agents there sucked with cust satisfaction and quality cust service.
Re: HAHA JUST ACTIVATED AN UNLOCKED IPHONE ON TMOBILE WTH 19.99 total internet add on
lol, $600 for a phone which is uninsurable....and wont have warranty anymore due to unauthorized modification...good luck when it breaks down...which wont take long :lol:
Re: Customer Care and Warranty reps
lol, i guessed so....unless of course if they dont leave one or if they use a pseudo
Re: How hard is it...
nokia- nokie, noooki
sony ericsson- sony eckerson, sony erskon, sony erection
sim card- slim card, sims card, smartschip
izar-i soar
imei- i-m-i?, iem
warranty- warrenty, guarantee
Re: Customer Care and Warranty reps
with the warranty department, to any person-be it an agent or a customer: no.... :)try getting it from a warranty agent.... you'll see :)
Re: Customer Care and Warranty reps
on our end, policy dictates not to give out cuid's.... :)
Re: Customer Care and Warranty reps
im from warranty, sorry about that...well its basically to prevent fraud, since you are not direct employees, we cannot locate you on our database, thus we would consider you as a regular customer...we need to verify the account still with the account holder....and another thing, a lot of fraud customers call in pretending they are agents, if well take your word for it then there would be a lot of fraud cases for sure...
and you are right with ...
Re: Customer Interactions
par_slim said:
annoying and immature.....
m:sir im sorry to tell you that your phone is out of warranty due to damage on the phone
c:i dont care, what i want you to do is send me a new phone
m:i cant sir but since you have insurance, im sure insurance dept. can send you one.
c:no, i dont want to go with insurance coz im going to be paying for $50 and i dont want to pay anything, i fyou cant do it for ...
Re: Warrenty Agent
lol, for those case, ill be putting notes that cust claimed it was red then shifted her answer to white when she knew what it was and to never credit her account if she gets charged-with supervisors approval....bwahahahaha stupid liars :twisted:
Re: Customer Interactions
annoying and immature.....
m:sir im sorry to tell you that your phone is out of warranty due to damage on the phone
c:i dont care, what i want you to do is send me a new phone
m:i cant sir but since you have insurance, im sure insurance dept. can send you one.
c:no, i dont want to go with insurance coz im going to be paying for $50 and i dont want to pay anything, i fyou cant do it for free, ...
Re: Additional Services
3LeggedDinosaur said:
-Shoplifters Will Be Shot Twice maybe Thrice
.
-survivors willbe shot again! :D
Re: Replacement phone for Warranty question
its actually a case to case basis, probably they were out of stocks for like 4 like phones so they would send a full kit, they could also send a full kit if the phone and battery is the problem, if htey were out of refurbished phones, then they might send brand new full kits as well... :)
Re: I LOVE THIS CUSTOMER!!
wished you had your camera with you...Kodak Moment... :lol:
Re: Replacement phone for Warranty question
all carriers do that, because all carriers just carry the manufacturers warranty...all carriers do a like 4 like exchnage, same make and model...we check out your phone and determine what the problem is and replace it...if its just the battery then we'll give you a battery, if its the phone, then we'll give you just the phone, why get a new backplate when its not the issue??? and its not new, its refurbished, coz we are just carrying as ...
thing i've just said to my most recent caller which was a dumb@ss!
Cust: i want a phone right now, i dont want to wait for 5 days for a replacement phone! i want to have a phone the moment i step out of this store
Me: ma'am, all the phones there are brand new phones which are for sale, you had your phone since septemebr of last year, you dont expect me to give you a brand new cellphone! :evil:
Cust: i want to speak to a supervisor, bBLAH BLAH BLAh
me: ...
Re: High ARPU customers not feeling love from carriers
to tell you honestly, there is a big difference for new customers and long time loyal customers...with regards to perks and credits, it would be easier for a loyal customer to request and get those compared to a new customer...we from customer care ourselves base our decisions on what we call lifetime value of the customer in giving them perks..if you are new, you dont have that yet, so most often than not, your request would be denied, but ...
Re: Okay, you want informative?
cant think of anything to throw at att anymore??? :lol:
Re: I just wish ....
i transfer the irate ones to the spanish queue...lol :lol:
Re: Who here works in a call center and hates their QA team??? (RANT)
yes, im actually taking that into consideration...that or being a medical representative! :D tnx for the advice
Re: I just wish ....
i do... heheh only to irate ones. or better yet, conferrence them to a busy tone, then they'll hung up themselves. lol :lol:
Re: Who here works in a call center and hates their QA team??? (RANT)
good for you, some QA's here are so unprofessional that they take disputes personally and would find for calls that are dreadful, we do admit that all calls are not perfect, we're just human, ayt?? but they would look for that one call that would break you...how mature and professional! :x
Who here works in a call center and hates their QA team??? (RANT)
damn QA agents! they are soooo biased, close minded and they themselves contradict each other, so inconsistent and are not even calibrated themselves, how do you expect us agents to have QA grades if our QA agent are incmpetent themselves! :evil: i freakin hate them, they even hit my choice of words such as the way i apologize to customers...you think you're GOD??? you think you are all mighty and perfect, if so, go F*ck your grandma...im such ...
Re: things you've always wanted to say to a customer
1. Shut up and listen! Im tired of repeating this over and over again, dont be such a F***in retard!
2. Ohhh, so you're saying that a phone should still work even if it got rained??? ok, try jumping in a pool carrying your brand new 42" flat screen tv and lets see if it would still work.
3. i know you're lying, so dont fool me by saying "oohhh, i have multiple sclerosis, im disabled, please send me a ...
Re: this is verizon!!
here's the link:
https://www.phonescoop.com/carriers/forum .php?fm=m&ff=2&fi=1345439
as per one of the biggest fan of verizon, all of those posts you are reffering about is relevant to this forum. :D
Re: this is verizon!!
oooohhhh... :o this is the verizon forum??? go ask systemshock, he said all the posts here have everything to do with verizon. :D
try checking our posts in "just wondering" :D
Re: just wondering...
ooohhhh :o i have a fan now....lol yup, its me...nothing good to post lately....most of our stupid customers have already ported to other carriers :lol: :twisted: its a bore withouth the stupid customers,... :cry:
probably work in sprints cs just for the fun of it...lol
Re: just wondering...
wow, very mature...lol :lol: ok, i'll bow down to you now all mighty verizon fan just so this post wont get out of hand :D
Re: just wondering...
and btw...this post is about vzw reps... :D
Re: just wondering...
"just wondering... "---> nuff said :D
Re: just wondering...
okay, better keep my post elsewhere coz i hear nothin but whinin and cryin here as well eversince i posted this comment... :D :lol: nothin personal buddy...
Re: just wondering...
yah, i know, its funny...but that would be funnier if you did post it in att. a more relevant discussion could also have triggered. :lol:
i have been here 6 months now but i dont have the time to read everypost since i only browse this site while im at work...lol :lol:
Re: just wondering...
oh, no, you got me wrong...i dont care about att, i work for a third party vendor so i dont care if you people bash around each others carrier...
i just dont get it when some people post those news, which is soo irrelevant to the verizon forum thinking that it was about att and the other one about sprint...what do you get in posting that??? does it relate to the verizon forum in any way...it should've been posted to ...
just wondering...
why do most verizon reps and verizon suck ups bash around other networks, is that their work ethics?? go mud sling on other carriers and spread propaganda so that they could make their company look better??? just a thought, because i dont see it much with other networks' forums... :) i know verizon is a good network, no need to bash on other networks to make it look better.
Re: Ever had this problem? (long)
Call forwarding or call forwarding could have been activated...but i liked the revolting stuff theory. :D
(older messages not shown)
